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كيف تفوز في المحادثات الصعبة| How to Win Tough Conversations (Coursera) https://www.coursera.org/learn/how-to-win-tough-conversation المحادثات هي عصب التواصل في حياتنا اليومية، فنحن نقضي معظم يومنا تقريباً في محادثاتٍ سواء في المنزل أو العمل أو في أي مكان آخر، وذلك من أجل توصيل وجهة نظرنا إلى الآخرين، بالإضافة إلى الرغبة ي سماع وجهة نظر الآخرين بهدف التعلم واكتساب الخبرات العلمية والحياتية. تكون تلك المحادثات مرنة وإيجابية أحياناً، حيث يكون فيها قدر عالٍ من التفاهم المتبادل بين أطراف الحديث، وكثيراً ما تفتقر تلك المحادثات إلى تلك المرونة وتأخذ شكلاً آخرَ من الحدّية والتعارض بين الأفكار المطروحة مما قد يؤثر سلباً على علاقتنا ب |
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Pensamiento Sistémico en el Siglo XXI (Coursera) https://www.coursera.org/learn/pensamiento-sistemico-en-el-siglo-xxi Bienvenido al curso de Pensamiento Sistémico en el Siglo XXI. En este curso se presenta una visión general e introductoria del enfoque sistémico, explorando conceptos básicos y luego, detallando metodologías y habilidades fundamentales para aplicar este enfoque de forma apropiada. Con este marco de referencia en mente, empezaremos explorando el concepto de sistema y la importancia de comprender las propiedades emergentes en los mismos. Luego, detallaremos las diferencias del pensamiento sistémic |
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Diversité et inclusion sur le lieu de travail (Coursera) https://www.coursera.org/learn/diversite-inclusion-travail La diversité est une réalité indéniable dans le monde d'aujourd'hui. Les mouvements de femmes, le militantisme pour les droits civiques, Black Lives Matter, la mondialisation et bien d'autres encore ont tous contribué à attirer l'attention sur l'importance de la diversité et de l'inclusion. Les questions de diversité occupent systématiquement les deux faces d'une même pièce. D'une part, les mouvements sociaux ont historiquement mis en lumière les inégalités subies par les femmes et les groupe |
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Governance and Strategy (Coursera) https://www.coursera.org/learn/cybersecurity-governance-and-strategy This course is an introduction and an overview to the basic principles of cybersecurity Governance and Strategy. It provides guidance on determining information security objectives and how to measure progress toward achieving them. It is an exposition on the rationale and necessity for senior management to integrate information security into overall organizational governance at the highest levels. |
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Essential Cloud Infrastructure: Core Services em Português Brasileiro (Coursera) https://www.coursera.org/learn/gcp-infrastructure-core-services-br Neste curso intensivo sob demanda, os participantes vão conhecer os serviços abrangentes e flexíveis de infraestrutura e plataforma fornecidos pelo Google Cloud, com foco no Compute Engine. Com o auxílio de videoaulas, demonstrações e laboratórios práticos, os participantes têm a chance de conhecer e implantar elementos da solução, incluindo componentes de infraestrutura, como redes, sistemas e serviços de aplicativos. O curso também aborda a implantação de soluções práticas, como chaves de crip |
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https://www.coursera.org/learn/global-politics The course explains why international studies originating from the West are currently evolving towards a planetary approach to World politics, with a particular focus on global order and local disorders. Thinking globally helps explain new linkages between changes in the natural environment (demography, climate) and transformations of institutional designs. Will societies and peoples find a way to get along together in the long run despite intractable conflicts and divergence of social and nati |
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Digitale Transformation (Coursera) https://www.coursera.org/learn/bcg-uva-darden-digital-transformation-de Die digitale Transformation ist ein brandaktuelles Thema – aber was genau ist das und was bedeutet es für Unternehmen? In diesem Kurs, der an der Darden School of Business an der University of Virginia entwickelt wurde und von renommierten globalen Management-Experten der Darden-Fakultät und der Boston Consulting Group geleitet wird, sprechen wir in zweierlei Hinsicht über digitale Transformation. Zunächst befassen wir uns mit der Geschwindigkeit des Wandels und den daraus resultierenden Anforde |
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Applied Sustainability Engineering (Coursera) https://www.coursera.org/learn/applied-sustainability-engineering Applied Sustainability Engineering, the second course in the "Applied Sustainability for Technical Managers" specialization discusses the techniques used by engineers and scientists to develop and assess the environmental impact of products and processes required to make those products. It begins with a discussion of different renewable energy technologies and their economics – highlighting how continued reductions in cost have made wind and solar power the least expensive way to generate electr |
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Symptom Management in Palliative Care (Coursera) https://www.coursera.org/learn/symptom-management-in-palliative-care This course should be taken after the Essentials of Palliative Care course and continues building your primary palliative care skills – communication, psychosocial support and goals of care. You will learn how to screen, assess, and manage both physical and psychological symptoms. You will explore common symptoms such as pain, nausea, fatigue, and distress and learn specific treatments. You will continue to follow Sarah and Tim’s experience and learn cultural competencies critical for optimal sy |
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Pharmacy Medication and Safety (Coursera) https://www.coursera.org/learn/pharmacy-medication-and-safety Embark on a comprehensive journey through pharmaceutical practice in our Pharmacy Medication and Safety course, developed into four lessons. Explore the idiosyncrasies of how drugs interact in the Factors Affecting Drug Activity lesson. Discover the nuances of optimizing medication therapies and patient outcomes in the Medication Therapy Management lesson, delving into personalized treatment strategies. The third lesson focuses on Safety and Aseptic Technique, honing your skills in maintaining a |
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Introducción a la sustentabilidad: hacia un futuro posible (Coursera) https://www.coursera.org/learn/sustentabilidad-intro En este curso podrás alcanzar tres objetivos principales. Primero, te familiarizaras con el concepto de sustentabilidad y conocerás las diferentes perspectivas que se han desarrollado en torno a este tema a lo largo de su historia. En segundo lugar, el curso te aportará los elementos esenciales para incorporar una herramienta fundamental a tu vida, tanto personal como profesional: el pensamiento sistémico. Con esta herramienta, serás capaz de identificar y analizar, tanto en el escenario global |
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FPGA computing systems: A Bird’s Eye View (Coursera) https://www.coursera.org/learn/fpga-computing-systems Nowadays the complexity of computing systems is skyrocketing. Programmers have to deal with extremely powerful computing systems that take time and considerable skills to be instructed to perform at their best. It is clear that it is not feasible to rely on human intervention to tune a system: conditions change frequently, rapidly, and unpredictably. It would be desirable to have the system automatically adapt to the mutating environment. This course analyzes the stated problem, embraces a radic |
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Mathematical Foundations and Quantum Mechanics Essentials (Coursera) https://www.coursera.org/learn/packt-mathematical-foundations-and-quantum-mechanics-essentials-bmddx Begin your journey by exploring the mathematical foundations that are crucial to understanding quantum mechanics. From probability theory and complex numbers to matrices and linear transformations, this course builds a strong framework, ensuring that each concept is connected to real-world applications in quantum computing. This section helps you distinguish between classical and quantum systems, emphasizing their operational differences. The next part of the course delves into quantum mechanic |
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Church Administration Theology and Time Management (Coursera) https://www.coursera.org/learn/theology-church-administration As church pastors and leaders, how should you manage Christian church administration? Shouldn’t Christian theology matter in church administration? If so, how? At the same time, how should you utilize management principles and techniques to make your church a more faithful church, rather than turning it into a secular enterprise? In this Duke Divinity+ non-credit course for church pastors and leaders, you will learn the importance of approaching church administration theologically. More specif |
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Sustainable Transportation Networks and Streetscapes (Coursera) https://www.coursera.org/learn/sustainable-transportation-networks-and-streetscapes This course will evaluate best practices in transportation networks, thoroughfares, and streetscape designs for the effective movement of people, goods, and services in a region. Sustainable public and private streetscape design and application will be reviewed and evaluated for applications for sustainable cities. Considerations are assessed for smart urban planning, growth, and lifestyle. Strategies for creating equitable, healthy, and sustainable communities are also evaluated. By the |
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Teaching Intermediate Grammar Project (Coursera) https://www.coursera.org/learn/teaching-english-grammar-project This is the final project for the Teach English: Intermediate Grammar specialization. You should have basic knowledge of intermediate grammar and teaching methodology in order to complete this course. In this course, you will create a portfolio including all of the following for one specific intermediate grammar point: a lesson plan for the grammar point, a video of yourself introducing the grammar point, two related practice exercises or activities with handouts, an informal assessment, and a f |
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Payroll and Tax Fundamentals (Coursera) https://www.coursera.org/learn/payroll-and-tax-fundamentals Using the pay statement as our roadmap, this course covers the basics of payroll that everyone who receives a paycheck should know. Starting with your classification as an employee, you'll learn why certain new hire forms are required; how to calculate various payroll amounts, including gross and taxable wages, deductions, and certain taxes; how pretax deductions and benefits impact your taxes; and how your pay statement year-to-dates are used to generate a W-2. All this so you can make sure you |
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Intro to Managing Healthcare Supply Chain Operations (Coursera) https://www.coursera.org/learn/intro-to-managing-healthcare-supply-chain-operations This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course. In this course, you will have an opportunity to explore concepts and topics related to the design and management of operations and supply chains in the healthcare sector. After an introduction to operations and supply chain management, you will examine the different dimension |
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Incrementar - Parte 2 y Controlar (Coursera) https://www.coursera.org/learn/incrementar---parte-2-y-controlar El curso explora herramientas selectas de las etapas de Mejora y Control de la metodología DMAIC de Lean Six Sigma, presentando una mezcla de herramientas cuantitativa y cualitativas. En la etapa de Mejora se busca construir modelos matemáticos predictivos a través de regresión lineal múltiple y regresión polinomial; mientras que se introducen las herramientas Lean de Kanban y Mantenimiento Productivo Total (TPM) con el objetivo de mejorar el desempeño de un proceso a través de la estabilidad d |
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Stepping Up: Leading Others (Coursera) https://www.coursera.org/learn/stepping-up-leading-others In this course, you will look at how to work with a diverse range of people to create and lead a high performing team. You will consider the differences between work groups and teams and explore team dynamics, the nature of remote teams and cross-cultural implications of leading teams. You will also discover how to effectively lead your peers, deal with blockers and disruptors, set objectives and delegate. This course is aimed at leaders and managers who have five to six years experience and w |
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بدء المشاريع والتخطيط لها (Coursera) https://www.coursera.org/learn/project-planning-ar تعد الدورات التدريبية في تخصص "مقدمة إلى مبادئ إدارة المشاريع وممارساتها" تمهيدًا يوصى به للحصول على شهادة إدارة المشاريع التطبيقية التي تمنحها جامعة كاليفورنيا، إرفاين (University of California Irvine, UCI). تتطلب المشروعات الناجحة تخطيطًا مسبقًا متأنيًا. ستتعلم في هذه الدورة التدريبية الأدوار الرئيسية والمسؤوليات المُكلَّف بها مدير المشروعات وفريق المشروعات. ستتعلم أيضًا الإجابة عن بعض الأسئلة الرئيسية مقدمًا لتساعدك على تلبية أهداف المشروعات: ماذا سيحقق هذا المشروع؟ ما سبب أهمية هذا المشروع |
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https://www.coursera.org/learn/execution-du-projet-executer-le-projet Il s'agit du quatrième cours du programme Google Project Management Certificate (certificat de gestion de projet Google). Ce cours se penchera sur les phases d’exécution et de bouclage du cycle de vie du projet. Vous apprendrez quels aspects d’un projet suivre et comment les suivre. Vous apprendrez également à gérer et à communiquer efficacement les changements, les dépendances et les risques. En explorant la gestion de la qualité, vous apprendrez à mesurer la satisfaction des clients et à mettr |
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Foundations and Core Concepts of PyTorch (Coursera) https://www.coursera.org/learn/packt-foundations-and-core-concepts-of-pytorch-jmkne In this comprehensive course, you'll embark on a journey through the foundational elements and core concepts of PyTorch, one of the most popular deep learning frameworks. Starting with a detailed overview and system setup, you'll be guided through installing and configuring your environment to ensure a smooth learning experience. The course then transitions into the basics of machine learning and artificial intelligence, laying the groundwork for more advanced topics. As you delve deeper, you'l |
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GenAI in Social Media Marketing (Coursera) https://www.coursera.org/learn/genai-in-social-media-marketing In this short course, you learn what generative AI is and discover how it can be applied in different business scenarios. You will explore how you can utilize generative AI to enhance your social media strategy, target your audience and streamline your social media content creation. You are introduced to Meta's powerful AI tools. |
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Water: an essential resource (Coursera) https://www.coursera.org/learn/water-an-essential-resource One of the most obvious claims in our everyday life is the importance of water, often called the blue gold. Anyway, we are often incapable of shifting this importance in tangible actions aimed at protecting this resource and optimizing its use. Past and present anthropic pressure has heavily impaired fresh water, usually supplied for drinking water production. Water utilities and water-treatment practitioners were unprepared to effectively face the challenge of a growing high-quality water deman |
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Mejores Decisiones con Business Analytics (Coursera) https://www.coursera.org/learn/mejores-decisiones-con-business-analytics Con este curso de: Mejores decisiones con Business Analytics, lograremos identificar su importancia, tipos y aplicaciones en el desarrollo actual de los negocios. Con este objetivo en mente, veremos los conceptos generales de Business Analytics y su evolución. También profundizaremos en la analítica descriptiva y su aplicabilidad. Conoceremos conceptos esenciales como el Data Aggregation, data Mining y la visualización de datos, entre muchos otros contenidos y herramientas esenciales para tomar |
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Power System Modelling and Fault Analysis (Coursera) https://www.coursera.org/learn/industrial-power-system-analysis-and-stability This course is designed to provide a detailed description of modeling of power system components and analyze of various types of symmetrical and unsymmetrical faults occurring in a power system network. By the end of this course, you will be able to: • Develop a comprehensive understanding of the structure and nature of an electrical grid system, issues faced in grid operations and types of grid interconnections. (BL2) • Draw the single line diagram representation of a three-phase power system |
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Check Point Jump Start: SMB Network Security (Coursera) https://www.coursera.org/learn/check-point-jump-start-smb-network-security This course introduces you to Check Point's Small and Medium Business (SMB) network security appliances. You will learn how to deploy, configure, manage, and monitor network security policy on the SMB appliance platform. When you complete this course, you will understand the features and functionality of the current Small / Medium Business (SMB) product, as well as the procedures for installing, upgrading, and maintaining the SMB appliance. In addition, this course will teach you how to config |
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Fundamentos de Finanças da Empresa com o 10,000 Women da Goldman Sachs (Coursera) https://www.coursera.org/learn/10k-women-brpt-2 Este curso online gratuito é um dos 10 cursos disponíveis na coleção 10,000 Women da Goldman Sachs, projetado para empreendedoras prontas para levar seus negócios para o próximo nível. Este curso apresentará a você ao aspecto financeiro da sua empresa e lhe mostrará como usar as demonstrações financeiras para entender e monitorar sua posição financeira e tomar decisões de negócios importantes. Os exercícios irão apresentá-la à Demonstração de Resultado do Exercício e ao Balanço Patrimonial |
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Generative AI: Governance, Policy, and Emerging Regulation (Coursera) https://www.coursera.org/learn/generative-ai-governance-policy-and-emerging-regulation In “Generative AI: Governance, Policy, and Emerging Regulation,” you’ll discuss governance considerations for generative artificial intelligence (AI) systems deployed in an organization and explore data management practices, transparency methods, risk and impact assessments, and management approaches that ensure generative AI is developed and deployed responsibly. The course also provides an overview of the current generative AI policy and regulatory landscapes within the United States, European |
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Implement Platform Protection (Coursera) https://www.coursera.org/learn/implement-platform-protection-azure Are you a security engineer who wants to learn how to lock down the infrastructure and network resources running in your Azure environment? Then, Implement Platform Protection is the right course for you! Throughout this course, you will explore perimeter security, network security, and host and containers security, along with various security components, tools, solutions, deployment methods, strategies, and services for protecting your Azure environment. You’ll examine connecting networks via |
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إتقان فن الإنجاز | Mastering The Art of Achieving (Coursera) https://www.coursera.org/learn/mastering-the-art-of-achieving يظن البعض أن المشكلة الأساسية التي تواجه كثيراً من الأفراد تكمن في نقص الموارد المادية، لكن في حقيقة الأمر يعاني جميع الأشخاص في مختلف الأعمار على الصعيدين الشخصي والمهني من ضيق الوقت المتاح للوفاء بالمهام والالتزامات الكثيرة التي تفرضها علينا الحياة اليومية والتعامل الجيد والفعال مع هذه المشكلة يرتبط دائماً بحجم التقدم والإنجاز (Achieving) في تحقيق للمهام والمسؤوليات المطلوبة، لذلك يبقى السؤال الأكثر أهمية هو: هل يمكن التغلب على ندرة الوقت بتنفيذ المهام المتعددة (Multitasking) في الوقت نفسه؟ أم |
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Anatomy & Physiology: Fluids, Transport, and Defense (Coursera) https://www.coursera.org/learn/anatomy-physiology-fluids-transport-defense This course in the second A&P specialization uses a systems-based approach to human anatomy and physiology at the organ, organ system, and organism level. Two major body systems related to fluids and transportation will be explored in detail: the cardiovascular and lymphatic/immune systems. Course material will cover both the structure (anatomy) and function (physiology) of each system with direct application to human development and disease. After completing this course, you will be able to: 1 |
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Educación Matemática para profesores de infantil. Curso 1 (Coursera) https://www.coursera.org/learn/educacion-matematica-para-profesores-de-infantil-curso-1 En este curso de acceso gratuito*, conocerás algunos temas de las matemáticas escolares con la profundidad necesaria para que puedas ayudar a tus estudiantes a aprenderlas. Este es el primer curso del programa especializado Educación Matemática para profesores de infantil. El segundo curso también está disponible en Coursera. Cada curso tiene una duración aproximada de cuatro semanas, con una dedicación promedio de 6 horas semanales. Todas las evaluaciones tienen retroalimentación y podrás desc |
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Introduction to the Threat Intelligence Lifecycle (Coursera) https://www.coursera.org/learn/introduction-threat-intelligence-lifecycle Today, we are faced with the increasing challenges of dealing with more aggressive and persistent threat actors, while being inundated with information, which is full of misinformation and false flags across multiple, unconnected systems. With information coming from such a wide variety of sources, how do you tell what is reliable and actionable, and what isn't? The Threat Intelligence lifecycle is the planning, collecting, processing, analyzing, and disseminating of information to help mitigat |
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Next-Generation Firewalls and Intrusion Prevention (Coursera) https://www.coursera.org/learn/advanced-network-security-first-course-1 The dynamic landscape of network security, the mastery of advanced tools is imperative. This course is crafted to equip participants with an in-depth understanding of next-generation firewalls and intrusion prevention systems (IPS), pivotal components in contemporary network security. Course Highlights: Real-world Use Cases: Analyze real-world use cases of next-generation firewalls, emphasizing practical applications in diverse scenarios. Understand how these systems perform in response to actu |
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GenAI in Data Analytics (Coursera) https://www.coursera.org/learn/genai-in-data-analytics In this short course, you learn what generative AI is and how it functions. You also discover how GenAI can be applied in different business scenarios as well as navigating the concerns around its usage. Then you explore how to incorporate GenAI into your data analytics efforts to streamline processes and improve data quality. |
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How to Make Money with Your Music Copyrights (Coursera) https://www.coursera.org/learn/how-to-make-money-with-your-music-copyrights If you want to learn how to make a living with your music, this is the course for you. How to Make Money with Your Music Copyrights will provide an overview of basic copyright principles and their relationship to music publishing as well as the primary revenue streams available to independent songwriters and artists. Taught by the experienced entertainment attorney and record label executive turned Berklee instructor, Professor Tonya Butler J.D., LL.M., you will learn how to utilize the differ |
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Digital Business Strategy (Coursera) https://www.coursera.org/learn/uva-darden-digital-business-strategy Develop your ability to design and implement strategies that will help your company prosper in the digital age. In this course, developed by the Darden School of Business at the University of Virginia, Professor Mike Lenox will help you understand the critical function of strategic thinking in the digital age, the role of data and analytics in creating value, the challenge of establishing a dominant platform, the impact of digital technologies on competition, and the importance of appropriating |
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Communications and High-Speed Signals with Raspberry Pi (Coursera) https://www.coursera.org/learn/communications-and-high-speed-signals-with-raspberry-pi Course two of this specialization is all about hardware physical layer and communication between elements of your project, how to troubleshoot high-speed signals when they don't work, and how to design your projects so they do work. We start with a review of common signal protocols available . Then, to build a deep and intuitive understanding of how circuits send and receive these signals, Module 2 explores the physics of high-frequency signals in an easy-to-follow way. Module 3 flips your t |
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Encoder-Decoder Architecture (Coursera) https://www.coursera.org/learn/encoder-decoder-architecture This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation fro |
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Automated Report Generation with Generative AI (Coursera) https://www.coursera.org/learn/automated-report-generation-with-generative-ai In today's data-driven world, generating reports efficiently is a valuable skill for professionals across various industries. This course introduces beginners to the world of automated report generation using AI-powered tools and techniques. You will learn how to leverage the capabilities of artificial intelligence to streamline the reporting process, save time, and improve data accuracy. By the end of this course, you will not only grasp foundational concepts but also have the skills to strea |
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Enfermedad respiratoria crónica. Asma - EPOC (Coursera) https://www.coursera.org/learn/enfermedad-respiratoria-cronica-asma-epoc La enfermedad respiratoria crónica tiene un gran impacto en quienes la sufren, es causa frecuente de consulta, mortalidad y uso de recursos. Sin embargo, los pacientes con síntomas respiratorios crónicos pasan inadvertidos, la enfermedad se diagnóstica tarde y con frecuencia fallamos en la prevención, detección temprana y tratamiento integral. Este curso busca mejorar la capacidad para identificar y estudiar los pacientes con síntomas respiratorios crónicos, mejorar el diagnóstico y manejo de |
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https://www.coursera.org/learn/nist-dod-rmf The Risk Management Framework (RMF) provides a disciplined, structured and flexible process for managing security and privacy risk. It includes information security categorization; control selection, implementation and assessment; system and common control authorizations; and continuous monitoring. It includes activities to prepare organizations to execute the framework at appropriate risk management levels. This learning path explains the RMF steps and its processes (aka tasks) which link essen |
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Low Intermediate English: Planning & Organization (Coursera) https://www.coursera.org/learn/low-intermediate-english-planning-organization In this course, you will learn important language for planning your life, including your social life, your travels, and your work. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be don |
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Learn Advanced React (Coursera) https://www.coursera.org/learn/learn-advanced-react Elevate your expertise with our Advanced React course. Building upon your foundational knowledge, this course delves into advanced React patterns, internal workings, and the implementation of complex applications using React Router. Taught by industry veteran Bob Ziroll, who has successfully guided thousands of students towards rewarding careers in front-end development, this course equips you with in-depth React proficiency that stands out in the competitive job market. Why React? As the mo |
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Antisemitismo: Desde sus orígenes hasta el presente (Coursera) https://www.coursera.org/learn/antisemitismo En este curso, 50 destacados académicos de todo el mundo explorarán preguntas y cuestiones relacionadas con el antisemitismo, incluyendo: ¿qué es el antisemitismo? ¿Cómo ha cambiado a lo largo de la historia? ¿Por qué se puede encontrar entre tantas culturas diversas, e incluso entre ideologías opuestas? ¿Qué pasó con el antisemitismo después del Holocausto? ¿Cómo se expresa el antisemitismo hoy y cuáles son los principales ámbitos en los que se puede encontrar? |
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Introduction to Participatory Approaches in Public Health (Coursera) https://www.coursera.org/learn/introduction-participatory-approaches-public-health This course will introduce you to participatory approaches to public health. You will learn about the history of participatory health research and why it is essential to solving contemporary public health challenges. The course will help you to understand the social and cultural context of public health, before introducing you to essential concepts for working with communities: knowledge and power. Finally, you will engage with critical analyses of participatory approaches, to help you to determ |
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Retail Customer Service (Coursera) https://www.coursera.org/learn/retail-customer-service The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions |
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Professional Selling: Step 1 - Think Like a High-Performer (Coursera) https://www.coursera.org/learn/professional-selling-step-1 Foundational Skills and Knowledge Required of High Performing Salespeople. This course takes the mystery out of sales and the sales process. Learners will gain a clear understanding of the sales process and the fundamental skills required to build lasting, long-term, trusting relationships with customers. Participants in Course One will be provided “The Road Map” to the sales process and learn how the highest performing salespeople think about sales and sales activity. Important to successfully |