Intro to Managing Healthcare Supply Chain Operations

Northeastern University via Coursera

Go to Course: https://www.coursera.org/learn/intro-to-managing-healthcare-supply-chain-operations

Syllabus

Overview of Healthcare Supply Chain Operations

The Covid-19 pandemic brought about many supply chain challenges including material shortages, labor shortages, and capacity limitations. This highlights the need to understand and effectively manage supply chain operations. In this module we’ll focus on the definition of operations and supply chain management, the continuum of care, and other factors driving healthcare. You’ll explore the key challenges in healthcare supply chains, and examine why healthcare providers need to pay greater attention to these crucial areas of their operations.

Operations Processes

In many healthcare organizations, the design and management of operations processes is not clear. As a result, there are many activities done that do not necessarily add value to the process and ultimately hinder effective care delivery. In this module, the idea of process thinking is emphasized. Process thinking is a way of viewing activities in an organization as a collection of processes and that the outcome is a result of the process. To improve outcomes, you have to address the steps in the process.

Managing Quality

Quality is an important consideration in healthcare by customers or patients, organizations, and government agencies. It has many dimensions depending on who is defining it. For example, a patient’s experience at a hospital’s waiting room will influence their perception of the quality of care received at that facility. At the same time, if they do not get well after treatment, they may perceive the treatment received and the provider as of low quality. In this module, you will examine the concept of quality and quality management in healthcare.

Lean Systems and Quality Control

Building upon the concept of quality as it was explored in the previous module, this module will now define quality in terms of waste management and quality control. Toyota Production Systems originally outlined seven lean wastes that occur in operational processes. Now, you will learn more about Lean principles, controlling waste in the healthcare setting, and how to improvement approaches to managing waste and improving quality within the organization.

Overview

This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course. In this course, you will have an opportunity to explore concepts and topics related to the design and management of operations and supply chains in the healthcare sector. After an introduction to operations and supply chain management, you will examine the different dimension

Skills

Leadership And Management Strategy and Operations

Reviews

I really enjoyed the class. It gives anyone an appreciation of the challenges faced in managing a complex and evolving healthcare supply chain.

This course expanded my knowledge in the domain of health care management, thank you coursera