CVS Health Call Center Customer Service (CourseraSpecs)

https://www.coursera.org/professional-certificates/cvshealth-call-center-customer-service

Offered by CVS Health. Launch your career in call center customer service. Build job-ready skills to land your next role in call center ...

CVS Health Retail Customer Service (CourseraSpecs)

https://www.coursera.org/professional-certificates/cvshealth-retail-customer-service

Offered by CVS Health. Launch your career in retail customer service. In this program, you'll learn important job-ready skills to excel in ...

Interacting with Customers (Coursera)

https://www.coursera.org/learn/interacting-with-customers

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need

Introduction to Customer Service (Coursera)

https://www.coursera.org/learn/introduction-to-customer-service

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of