CVS Health |
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Call Center Customer Service (Coursera) https://www.coursera.org/learn/call-center-customer-service The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where y |
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CVS Health Call Center Customer Service (CourseraSpecs) https://www.coursera.org/professional-certificates/cvshealth-call-center-customer-service Offered by CVS Health. Launch your career in call center customer service. Build job-ready skills to land your next role in call center ... |
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CVS Health Retail Customer Service (CourseraSpecs) https://www.coursera.org/professional-certificates/cvshealth-retail-customer-service Offered by CVS Health. Launch your career in retail customer service. In this program, you'll learn important job-ready skills to excel in ... |
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Interacting with Customers (Coursera) https://www.coursera.org/learn/interacting-with-customers This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need |
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Introduction to Customer Service (Coursera) https://www.coursera.org/learn/introduction-to-customer-service The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of |
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Preparing for Your Call Center Customer Service Role (Coursera) https://www.coursera.org/learn/preparing-call-center-customer-service-role Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. -By the end of the course, you will be able to: -C |
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Preparing for Your Retail Customer Service Role (Coursera) https://www.coursera.org/learn/preparing-retail-customer-service-role This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. By the end of the course, you will be able to: - Create positive interactions |
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Retail Customer Service (Coursera) https://www.coursera.org/learn/retail-customer-service The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions |