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CVS Health via Coursera |
Go to Course: https://www.coursera.org/learn/preparing-call-center-customer-service-role
Career and Job Search Information
This week you learn about the hiring process for a call center customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
Capstone ProjectThis week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.
Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. -By the end of the course, you will be able to: -C
Great detailed information to assist the customer service rep!