Overview

The curriculum and learning objectives for this course are:Learn to formulate a tailor-made resume in adherence to the job requirements, career analysis, strengths, skills, and expertisePrepare and model a resume, matching your skill set with the job requirements. Exhibit a resume by using suitable keywords.Identify learning gaps and put in place remedies to nullify the gaps by implementing continuous learningIdentify the communication obstacles.Identify the language barriers through preliminary tests and analyze ways to eradicate them.Solve fear of rejection/disapproval by building confidence through tests and practice sessions.Learn and improve active listening skills through case studies.Plan and build a specific model to eradicate the lack of persuasion and negotiation skills, lack of confidence, and lack of clarity in expressionUnderstand and apply proven techniques to eradicate the communication obstaclesUnderstand and inculcate confidence while speaking to recruiters during the BPO employment processLearn and enhance your English to the industry standards for BPO employmentExercises for Role-play sessions and practice sessionsOffline practice tests and word drillsLearn telephone etiquette for both sales and customer service domainsLearn the foundation of communication assessment during BPO employment - Clarity of speech, pronunciation, grammar, thought low, comprehension, and sentence construction with one-on-one sessions and offline practice testsMaster the art of acing BPO industry interviews.Explore the Indian BPO industry, recruitment processes, and company types.Understand the key tasks within a BPO company.Learn about BPO interview metrics and ground rules.Discover the winning strategies for BPO interviews.Harness the power of repetition in training.Dive deep into the components of BPO interviews.Evaluate your education, skills, and abilities.Tackle the million-dollar question: "Tell me about yourself."Analyze your strengths, weaknesses, opportunities, and threats (SWOT).Craft a winning resume and cover letter.Overcome communication barriers.Perfect your communication skills using the 5Cs.Work on pronunciation, clarity, and comprehension.Develop persuasion and empathy skills.Build resilience for success.Master active listening and focus techniques.Understand thought flow in BPO communication.Practice through BPO roleplays.Learn telephone etiquette.Explore influencing techniques.Handle queries effectively.Enhance empathy during BPO calls.Refine sentence construction.Excel in telesales and customer support.Polish computer skills and typing efficiency.Adapt communication for different CEFR levels.Prepare for the interview day like a pro.Access valuable bonus resources.A holistic course to transform your BPO interview skills and career prospects.Learn and apply the WIN technique during the day of the interview

Skills

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