Overview

The performance superpower: KPIs!Key Performance Indicators are essential to anyone creating high performance in their supply chain. Whether you're a logistics manager organising international shipments or an business looking to streamline your warehouse and retail performance, KPIs are one of the most effective business strategies for increasing profits, cashflow and customer satisfaction. This course is for anyone who takes their business skills and professional development seriously.A good supply chain can deliver high output and high satisfaction while maintaining tight control on costs. KPIs give you a constructive method to track your performance, make better business decisions, identify improvement opportunities and monitor your progress.This detailed and comprehensive course will help you to identify which key areas of supply chain management you need to have metrics for. Upskill yourself for a bigger role in driving better performance, higher profits and happier customers while keeping your employees safe, satisfied and productive.Supply Chain KPIs: This course provides you with a wide range of specific KPIs, practical tools and techniques to plan and structure your supply chain KPIsFrom looking at how to effectively measure output for your business, to monitoring cashflow and balancing inventory levels, we'll also explore how each of these fit into the higher business objectives of the company. We'll talk about flexibility being an essential factor in a business's success and how you can use time, capacity and inventory to build it into your operations, allowing you to cope with unexpected changes and disruptions.Together we'll cover the key areas of supply chain performance including how to create an integrated set of KPIs that complement each other, running a robust supply chain & how to present the data clearly using dashboards. We'll cover vital supply chain issues like Costs of Goods Sold, Cash to Cash Cycle Time, Forecast Error and how wastage, dead stock and shrinkage can effect your profit. This course will make you and your team feel confident using this essential information to spot and react quickly to trends, make better business decisions and launch improvement initiatives.About Laurence GartsideLaurence Gartside is a management consultant and business operations coach with a master's degree in manufacturing, engineering and management from the University of Cambridge. He has consulted for numerous major companies around the world and runs his own training company, Rowtons Training.In this course, you will learn:Practical tools and techniques that will improve every aspect of your supply chainHow to create complementary metrics that will work together to ensure the best possible outcomesHow to make sure your KPIs fit into the higher business objectives of the companyTools to help you present your data in a clear and engaging wayHow to monitor the output of your businessEasy ways to report on the critical financial aspects of the company - net profit, ROI and cashflowTo have a good overall picture of your supply chainWhy flexibility in your supply chain could make or break your businessHow to reduce delays, decision tiers and uncertainty to ensure your supply chain is as efficient as possibleKnow how wastage, dead stock and shrinkage could be holding your business backUnderstand how customer lead time & On Time in Full (OTIF) percentage effect customer satisfactionLearn how to effectively measure Days Inventory Outstanding (DIO), Days Sales Outstanding (DSO) and Days Payable Outstanding (DPO) to keep your cashflow healthyGet your supply chain back on track with a set of KPIs that will increase profits, cashflow and customer satisfaction and transform your business TODAY!Full Course ContentsIntroductionCourse OverviewMake a Difference with KPIsBeer or Study?2. Supply Chain PerformanceBusiness Perspective - MetricsSupply Chain PerspectiveWhat We Want From a Supply Chain3. Output and Inventory KPIsKPIs - IntroductionOutputInventory Levels - Simple AverageInventory Levels - High SamplingCost of Goods Sold - COGSInventory Turns / Turnover / VelocityInventory Turns and Days Inventory Outstanding (DIO)Inventory Turns ExamplesControl ChartsInventory Dollar Days and Throughput Dollar Days4. Cashflow KPIsCashflowCash to Cash Cycle Time - IntroDIO - Days Inventory Outstanding - ReminderDSO - Days Sales OutstandingDPO - Days Payable OutstandingCash to Cash Cycle Time - Example and Summary5. Time KPIsMeasuring TimeCustomer Lead Time / Order Fulfilment Cycle TimeThroughput Time6. Supporting KPI TopicsSupporting KPI Topics - IntroductionIntegrated / Complementary MetricsSupply Chain Robustness, Flexibility and RiskHow to Improve a Supply ChainNearly There7. Delivery and Satisfaction KPIsFavors for the Delivery ManMore KPIs - IntroductionFill RateSell Through RateStock-OutsLost Sales Due to Stock-OutsOn Time In Full % (OTIF)Customer Satisfaction8. Variation and Uncertainty KPIsMeasuring Variation & UncertaintyForecast Error - An IntroductionForecast Error9. Waste & Cost KPIsWaste & Costs - IntroductionWastageDead StockHolding Costs of InventoryShrinkage10. KPI DashboardsPresenting KPIs and Dashboards11. ConclusionWrap UpConclusion and Connection12. Bonus and AppendixHow to Get Your CertificateWhat's Next - Further ReadingBonus Lecture

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