Overview

Dear Learners,I welcome you to this course on Six Sigma- The Define Phase. I have prepared lectures covering each of the DMAIC phases of Six Sigma, separately, to enable learners with shorter time to grasp all topics with ease. This course is covered in "11 evenly spaced lectures" & also includes a small hands-on project. I am Parag Dadeech, with extensive leadership experience across diversified business sectors. I have lived and worked in the US, SE Asia and India and have led a gamut of high value business projects (green field as well brown field), operational excellence engagements, as well as Technology joint ventures.Wishing you an enjoyable learning experience.Lecture-1Introduction Lecture-2• Historical perspective• Features of Six-Sigma• Sigma Level across business sectorsLecture-3• Six Sigma methodology• Understanding DMAIC ThoroughlyLecture-4• Starting with Define Phase• SMART Goals• Illustration of SMART GoalsLecture-5• Sources of Project identification• Voice of Customer (VOC)Lecture-6• Voice of Customer to CTQ (Critical to Quality)• Voice of Business• Voice of ProcessLecture-7• Cost of Poor Quality (COPQ)• Internal and External Failures• Implications of external failure costsLecture-8• CTQ Drill Down• Process Mapping (SIPOC)• SIPOC Practical illustrationsLecture-9• Team selection• Team growth phases• Toll Gate reviewsLecture-10• What is Value• Value adding activities (VA)• Non-Value adding activities (NVA)Lecture-10• Project charterLecture-11Summary

Skills

Reviews