Overview

ServiceNow Certified System Administrator Exam SpecificationIntroductionThe ServiceNow Certified System Administrator Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified System Administrator certified.Exam PurposeThe ServiceNow Certified System Administrator exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system.Successfully passing this Certification exam also establishes a set of skills necessary to continue on additional ServiceNow Certification paths. It is a prerequisite for advanced courses.Exam AudienceThe ServiceNow Certified System Administrator exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified System Administrator.Exam PreparationExam questions are based on official ServiceNow training materials and the ServiceNow Product documentation.Number of ItemsThe exam consists of sixty questions.Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.Sample QuestionsSample Item #1Which one of these applications is available to all users?A. ChangeB. IncidentC. FacilitiesD. Self ServiceAnswer: DSample Item #2Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?A. My Teams WorkB. My Groups WorkC. My Groups TasksD. My Teams TasksAnswer: BSample Item #3Which one of the following is a definition for transform maps in ServiceNow?A. A map that is used to store the history of the incident recordsB. A map used to add data to encrypted fieldsC. A map used to trigger Business Rules before the data is queued in the outbound Web ServiceD. A map to determine relationships between fields displaying in an Import Set to fields in an existing tableAnswer: DSample Item #4Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?A. Order GuidesB. Request TypesC. Variable TypesD. Related ListsAnswer: CSample Item #5What is the language used for scripting in ServiceNow?A. JavaB. AngularJSC. JavaScriptD. JellyAnswer: C

Skills

Reviews