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via Udemy |
Go to Course: https://www.udemy.com/course/servicenow-it-service-management-cis-itsm-yokohama-tests/
If you're aiming to advance your career in IT Service Management with ServiceNow, the Coursera course on CIS-ITSM certification is an excellent choice. This comprehensive, exam-focused practice course is specifically designed to prepare you for the ServiceNow CIS-IT Service Management (CIS-ITSM) certification, integrating the latest features from the Yokohama release to ensure your knowledge is current. The course offers a well-structured curriculum that covers the full lifecycle of ITSM processes, including Incident Management, Problem Management, Change Management, Service Catalog and Request Management, and Configuration Management Database (CMDB) operations. Each topic is explained through detailed practice sets, realistic exam simulations, and multiple-choice questions that mirror the actual certification exam. This helps reinforce your understanding of key concepts while building confidence to succeed. One of the standout features of this course is its focus on practical skills. You will learn how to configure and manage core ServiceNow applications, utilize automation tools like Flow Designer, assign tasks intelligently with assignment rules, and visualize SLAs and incident progress in real time. The course also emphasizes new Yokohama updates, such as unified ITSM operations, enhanced predictive intelligence, and refined CAB workflows, ensuring you'll be familiar with the latest platform capabilities. The course's flexible format—combining video lessons, practice questions, and exam simulations—is ideal for busy professionals seeking targeted exam preparation. The 90-minute exam with 60 multiple-choice questions is well-covered, giving you a solid foundation to pass confidently. **Review:** This course is highly rated for its clarity, practical approach, and up-to-date content. It’s especially beneficial for ITSM professionals, ServiceNow administrators, consultants, and anyone involved in ServiceNow implementations. The scenario-based questions and hands-on insights make it not only useful for certification but also applicable to real-world projects. **Recommendation:** If you are preparing for the CIS-ITSM certification or looking to deepen your understanding of ServiceNow's ITSM capabilities, this course is an investment worth making. Its focus on the latest platform updates, combined with comprehensive coverage of core processes, makes it a valuable resource for both exam success and practical application. Enroll today to enhance your skills and boost your career in ServiceNow ITSM!
Prepare for the ServiceNow CIS-IT Service Management (CIS-ITSM) certification with this comprehensive and exam-focused practice course. Designed to reflect the latest exam structure and the most recent Yokohama release, this course provides high-quality multiple-choice questions (MCQs), realistic exam simulations, and topic-wise practice sets to help you evaluate your knowledge, reinforce key concepts, and build confidence ahead of the certification exam.This certification validates your ability to implement, configure, and manage the core ServiceNow ITSM applications that streamline IT service delivery and enhance operational efficiency. The course covers the full lifecycle of ITSM processes-from incident resolution and change planning to problem analysis and request fulfillment-ensuring you're fully equipped for both exam challenges and real-world implementation scenarios.Topics Covered:Incident Management:Explore the configuration of the incident lifecycle, state models, SLAs, major incident management workflows, and automated routing using assignment rules and Predictive Intelligence.Problem Management:Understand how to investigate root causes, manage known errors, apply workaround logic, and close problem records with appropriate resolutions.Change Management:Learn the change lifecycle-from submission through CAB approval to post-implementation review-while leveraging risk calculators, blackout windows, change models, and the CAB Workbench.Service Catalog and Request Management:Design effective service offerings using catalog items, record producers, order guides, and request fulfillment flows powered by Flow Designer and user criteria-based access control.CMDB and Service Portfolio Management:Get hands-on with CI Class Manager, dependency views, identification and reconciliation rules, and how to map services to ITSM processes for comprehensive service visibility.Tools and Features Covered:Flow Designer for automating approvals and task routingAssignment Rules and Data Lookups for intelligent task distributionSLA Timeline Visualization for real-time trackingMajor Incident Workbench and Service Operations Workspace for streamlined incident responseChange Calendar, CAB scheduling, and risk assessment automationYokohama Release Enhancements Included:This course is updated for the Yokohama release, which includes:Unified ITSM operations in Service Operations WorkspaceEnhanced Predictive Intelligence clustering for incidentsRefined CAB Workbench with visual approvals and schedulingChange Conflict Detection and automated blackout window enforcementDynamic SLA and impact visualization in CMDB and Request ManagementExam Length: 90 minutesQuestions: 60 multiple-choiceWhy Enroll in This Course?This course is perfect for ITSM professionals, ServiceNow implementers, administrators, and consultants aiming to validate their skills through the CIS-ITSM certification. Whether you're preparing for the exam or leading ITSM projects, this course offers the in-depth content, practical insights, and up-to-date platform knowledge you need to succeed. With full coverage of the latest exam blueprint and scenario-based questions, you'll be equipped to both pass the exam and drive successful ITSM implementations in your organization.