Overview

Welcome everyone! I'm here to help you prepare and pass the latest ServiceNow CIS-ITSM certification exam (**Yokohama 2025 Release).These ServiceNow CIS-ITSM Mock Tests are crafted from the direct questions that are asked in the ServiceNow CIS-ITSM exams in June 2025 (updated monthly depending on ITSM changes) and also give you the explanations based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. So while you are looking at these practice exam solutions, it is recommended to check the above ServiceNow documentation to learn more about that topic and stay clear with the concepts of how to become an IT Service Management.This should not be considered the official study or exam materials and should only be used to practice for the mainline exam. You should not expect all questions in this practice exam to be in the actual mainline exam.Exam ScopeIncident Management [25%]ArchitectureScoping and RequirementsConfiguration: Incident lifecycleProblem Management [15%]ArchitectureScoping and requirementsProblem Lifecycle ConfigurationChange Management [25%]Change Management architecture and configurationService Portfolio Management [5%]Service Catalogue and Request Management [25%]ArchitectureScoping and RequirementsConfigurationIntegrationsConfiguration Management Database [5%]It is recommended to know the following for each ITSM application:1. Baseline Application FunctionalityBasic and advanced features in baseline installation of the current releaseFunctionality and features added or changed in the current releaseState model and default process flowBasic and advanced operations performed by users and the system2. Architecture and SecurityKey tables used in the applicationRelationships among application tablesRoles and Default Access ControlsPrimary application components (Script Includes, Business Rules, etc.)Integration capabilities3. Business Cases / Use CasesValue propositionKey Performance Indicators and BenchmarksSelection of appropriate features and functions to meet business requirements4. Proven Practices for ImplementationImplementation approaches to meet requirements that preserve upgradability, scalability, and maintainabilityImplementation solutions that work in conjunction with baseline application functionalityExam StructureExam DurationThe exam duration is 90 minutes.Number of ItemsThe exam consists of 60 questions. Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.These practice tests consist of more than 180 questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.

Skills

Reviews