Overview

Latest Update: Another set of mock questions has been added which will contain questions post vancouver release so that you are up to date with new release updates.Exam PurposeThe ServiceNow Certified System Administrator (CSA) exam assesses candidates' skills in effectively configuring and managing a ServiceNow instance. It includes various topics such as system setup, user interface customization, data management, process automation, and report generation.This course comprises a diverse range of questions covering all topics and objectives outlined in the ServiceNow CSA exam blueprint. There are 240 questions in 4 Practice tests with each test comprising of 60 questions which includes single-choice and multiple-select questions. We have also added scenario based questions which are continuously updated.We have added additional 30 scenerio based questions simulating real world scenerios, which we are updating continuosly.Exam StructureThe examination comprises sixty questions with a time limit of 90 minutes. There will two types of questions:Multiple Choice (single answer)Multiple Select (select all that apply)To replicate the real exam conditions, the mock test is timed for 90 mins. which comprises of 60 questions. This helps simulate the pressure and time constraints experienced during the actual exam.After completing the entire test, you will receive immediate feedback on the performance, including the correct answers with explanations and reference links for additional information.These tests will be a valuable resource for you to assess you readiness, build confidence, and maximize the chances of success on the actual certification exam.Exam Blueprint1- Platform Overview and Navigation (7%)ServiceNow Platform overviewPlatform capabilities and servicesThe ServiceNow InstanceNext Experience Unified Navigation2- Instance Configuration (11%)Installing applications and pluginsPersonalizing/customizing the instanceCommon user interfaces in the Platform3- Configuring Applications for Collaboration (20%)Lists, Filters, and TagsList and Form anatomyForm ConfigurationForm templates and saving optionsAdvanced Form ConfigurationTask ManagementVisual Task Boards (VTBs)Reporting, Dashboards, and Performance AnalyticsNotifications4- Self Service & Automation (20%)Knowledge ManagementService CatalogFlow DesignerVirtual Agent5- Database Management (27%)Data SchemaApplication/Access ControlImporting DataCMDB and CSDM6- Data Migration and Integration (15%)UI PoliciesBusiness RulesSystem update setsScripting in ServiceNow

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