Overview

The following pratice tests will prepare you for the Event Management module in ServiceNow. All the material in this practice tests have as base the trainings available in Now Learning, the documentation available, as well the trainer knowledge.Exam ScopeEvent Management Overview 13%IT Operations Management (ITOM) solutionDefine customer challengesEvent Management key features and capabilitiesGraphical user interfaces (operator workspace, alert intelligence, dependency maps)Common Service Data Model (business, application, and technical services)Architecture and Discovery 13%Discovery and MID server architectureEvent Management architecture and CMDBThe monitoring processValidate a MID serverAlerts and Tasks 30%Alert defined (alert record attributes, scheduled jobsAlerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)Alert grouping (correlation rules, alert aggregation)Alert IntelligenceAlert impact profile (impact tree, impact rules, cluster example, SLAs)Event Sources 10%Identify event sourcesPush vs. pull methodsUse inbound actionsConfigure a monitoring connectorExam structureThe exam consists of approximately (30) questions.For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.Multiple Choice (single answer)For each multiple-choice question on the exam, there are at least four possibleresponses. The candidate taking the exam reviews the response options and selects theone response most accurately answers the question.Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possibleresponses. The question will state how many responses should be selected. Thecandidate taking the exam reviews the response options and selects ALL responses thataccurately answer the question. Multiple-select questions have two or more correctresponses.

Skills

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