Overview

This is a beginner-level training course for ServiceNow. With a duration of more than 11 hours, split into 9 sections, the course covers the topics that are required for ServiceNow admin certification.For the instructions in this training course, the latest Vancouver Version is used and training will be in the latest Next Experience (UI 16 - Polaris).All topics starting from table creation to building a workflow are covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.After completing this course and having good knowledge of the topics taught in this course, I believe, you will be able to complete the admin certification in ServiceNow with little preparation.I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.Once you successfully complete this course, you should be able to:Get knowledge on configuring processes from scratchHave Knowledge of the ServiceNow platform to complete the ServiceNow System Administrator Certification ExamComprehend the Admin activities in ServiceNowUnderstand Basic ITSM ProcessesUnderstand the Basic User Interface and Navigation in ServiceNowCreate Tables, Fields, Form Layouts, ViewsUnderstand the core working of ServiceNow - Tables and RecordsCreate and Administer Users, Groups and RolesUnderstand Different Types of Dictionaries/FieldsImport Data into ServiceNow TablesConfigure Application Menus and ModulesUnderstand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business RulesCreate Security rules (ACL) to restrict user accessDefine Service Level Agreements in ServiceNowBuild Service Catalog Items, Record Producers, and Order GuidesBuild Workflow to automate processes.Create different Reports and add them to Dashboards in ServiceNowHave a clear idea of Knowledge ManagementTrigger Email Notifications and EventsMigrate Customizations from one instance to Another through Update SetsI always believe in student satisfaction, if you have any questions on ServiceNow, feel free to post your question in the Q & A section, and I will surely respond:)

Skills

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