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via Udemy |
Go to Course: https://www.udemy.com/course/servicenow/
Certainly! Here's a comprehensive review and recommendation for the Coursera course "ServiceNow Certified Administration For Beginners": **Course Overview and Content** The "ServiceNow Certified Administration For Beginners" course offered on Coursera provides an excellent entry point into the world of ServiceNow, a leading platform in enterprise cloud computing. Updated to include the latest Washington DC® release, the course ensures learners are gaining current skills relevant to the newest platform features. It highlights core administrative functions, system management, and practical implementation through hands-on demonstrations, making it particularly suitable for beginners with minimal prior experience. Throughout the course, students will learn essential skills such as creating applications and modules, managing users and roles, customizing forms and fields, defining SLAs and notifications, working with the ServiceNow Knowledge Base, implementing security measures, populating and managing the Configuration Management Database (CMDB), and building service catalog items with workflows. This comprehensive coverage prepares learners not only for the ServiceNow certification exam but also for real-world administration roles. **Course Structure and Approach** The course adopts a practical, hands-on approach, emphasizing demonstrations and real-life implementation tasks. This method helps students quickly grasp concepts and apply them effectively. While theory is touched upon, the focus remains on practical skills, making it easier for beginners to build confidence and competence. In addition, ample resources are provided to assist exam preparation. **Who Should Enroll** This course is ideal for IT professionals, help desk staff, or individuals interested in starting a career in ServiceNow administration, especially those with 0-3 months of experience in system deployment. No prior programming experience is required, although basic knowledge of database concepts and IT workflows is advantageous. **Assessment and Certification** The accompanying certification exam comprises 60 questions over 90 minutes, covering key domains like system architecture, user administration, activity monitoring, automation, and system configuration. Basic industry experience with database and IT management practices can enhance success in obtaining certification. **Pros** - Up-to-date content with the latest Washington DC® release - Practical, hands-on learning approach - Suitable for absolute beginners - Comprehensive coverage of core administrative tasks - Valuable resource for certification preparation - Shared by experienced instructors and industry professionals **Cons** - Focuses heavily on practical demonstrations, which may require learners to have access to a ServiceNow instance for maximum benefit - The theoretical portions are limited, so additional self-study might be necessary for a thorough understanding **Recommendation** I highly recommend this course to anyone starting their journey in ServiceNow administration. Its practical focus, up-to-date content, and accessibility make it a valuable investment for beginners looking to gain foundational skills and certifications. Whether you aim to enhance your current IT role, switch careers, or develop new technical capabilities, this course provides the essential tools to succeed. **Conclusion** Join thousands of students who have advanced their careers with ServiceNow skills through this course. With dedication and effort, you'll be well-equipped to manage and administrate the ServiceNow platform effectively, opening doors to new opportunities in enterprise cloud computing. Enroll today and take the first step toward becoming a certified ServiceNow administrator! --- Feel free to customize or expand on this review based on your specific needs!
Welcome to Service Now Certified Administration For Beginners. Enterprise cloud computing at its best[Course Updated] How to request the latest Washington DC® release of Service Now instance (Lecture4)The Now Platform Washington DC® release upgrade kit is here. (Lecture 3)Course DescriptionThis course is designed for individuals who are new to the ServiceNow platform and is a valuable course covering the core fundamentals. This course will provide hand-on approach and various implementations and system administration functions are demonstrated in their own instance. Moreover, you will learn the how to perform fundamental administration and configuration tasks. Specifically, the following topics are demonstrated:After taking this course, a successful student can:Create new applications and new modules to establish an information hierarchyManage users, groups, and rolesPersonalize and create forms and fields for the various roles and groups to target company requirementsDefine Service Level Agreements (SLAs), notifications, and reportsInteract with the ServiceNow Knowledge Base for company useImplement Application Security by using high security settings and access controlsPopulate the Configuration Management Database (CMDB) by defining Configuration Items (CIs) for company useMove data in and out of an instance using update sets, import sets, and transform mapsBuild Service Catalog items and variables, and apply workflowsThe course features a practical approach with hands-on tasks along with providing several key resources relevant for the exam. You do need to brush up on the theory part as this course mainly focuses on hand-on demonstration of concepts.Who Should Attend This course is designed for beginners with 0‑3 months of experience into a new deployment. Exam Prerequisites This exam does not have any specific requirements such as familiarity with programming languages such as JavaScript or C++. Successful candidates for this certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful. Three to six months of experience using and maintaining an instance in Service Now is recommended.Exam StructureThe exam consists of 60 questions delivered in a 90-minute period. The following table shows the knowledge domains measured by this exam and the percentage of questions represented in each domain.Learning Domain - Percent of Exam1 Describe and Use the System Information Architecture 25%2 Administer Users and Define Application Security 15%3 Monitor, Communicate, and Report on Activity 15%4 Implement Self-Service and Automation 30%5 Configure and Maintain Service Now through Update Sets and Upgrades 15%Total 100Join thousands of other students and share valuable experience and projectsGet started today and join thousands of our happy students, many of whom have changed careers, created second incomes or added critical new skills to their tool kits. Our students have become successful web developers and are earning six figure salaries. Some are freelancing and earning even more with high scaled projects.Ready to open new doors and become a smart, in-demand ServiceNow platform? You do need to put effort though Enterprise Cloud Computing at its best when you work with the ServiceNow Certified Administration For Beginners course, and is a great skill to add to your existing expertise or if you are a beginner.See you in classSyed Raza, Team ClayDesk, and co-instructors