Overview

This course is designed for beginners in Salesforce who would like to learn Sales & Service clouds of Salesforce (with all configuration), Process Automation & Data Loader in Sales / Service Clouds in Lightning Environment, for basic Admin Concepts please refer to my other course "Salesforce Lightning Administration Tutorial with Hands-On" in Udemy.In this course you will learn:What is Salesforce and Why has it become so popular?Salesforce Sales CloudTopics to be covered in Sales Cloud:Practical example of Sales process flow in Sales Cloud.LeadsImport, Mass Delete, Mass Email, Add Leads to Campaign, List Views, Converting Leads.AccountsContactsOpportunitiesCreating Email Templates / Sending EmailsPrice BooksProductsTasks / EventsWeb-to-LeadLead Assignment RulesLead QueueAuto Response RulesCampaignsSalesforce Service CloudTopics to be covered in Service Cloud:Service ConsoleService SetupQueuesAssignment RulesEscalation RulesAuto-Response RulesWeb to CaseEmail to CaseCreating / Publish Knowledge ArticlesAttach Knowledge Articles to CasesProcess Automation in SalesforceWorkflows / Approval Process in SalesforceProcess Builder in SalesforceData Loader - Extracting / Inserting / Modifying / Deleting records in Salesforce.

Skills

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