Overview

About Salesforce Certified Field Service Lightning Consultant ExamRead on for details about the Salesforce Field Service Consultant exam.Content: 60 multiple-choice/multiple-select questions and up to 5 unscored questions*Time allotted to complete the exam: 105 minutes (time allows for unscored questions)Passing score: 63%Registration fee: USD 200, plus applicable taxes as required per local lawRetake fee: USD 100, plus applicable taxes as required per local lawDelivery options: Proctored exam delivered onsite at a testing center or in an online testing environment. References: No hard-copy or online materials may be referenced during the exam.Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credentialExam OutlineThe Salesforce Field Service Consultant exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below.Managing Resources: 16%Set up and manage crews.Determine how and when to set up different resource types.Given a scenario, recommend the appropriate Service Territories and their Members.Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.Demonstrate how to use skills, skill levels, and time-based skills.Show how to use operating hours for service resources, accounts, work orders, and booking appointments.Distinguish between field service license types and when to deploy them.Managing Work Orders: 23%Configure Work Order processes, parameters, and Work Types.Given a scenario, choose the appropriate Resource Preferences.Apply Products Required to a Work Order.Analyze how and when to use Work Order Line Items.Illustrate how to configure Work Order Milestones.Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.Managing Scheduling and Optimization: 28%Understand different field service settings for SFS Administrator.Given a scenario, choose the appropriate action to manage a Service Appointment.Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.Decide on the appropriate Schedule Policy to achieve the business requirements.Given a scenario, determine the appropriate option to execute Complex Work in SFS.Explain the difference between a multi-day Service Appointment and a standard Service Appointment.Outline the differences between aerial versus street-level routing.Given a scenario, determine the appropriate dispatch strategy for an organization.Compare different filtering options for the Dispatcher Console.Explain how to set up optimization.Given a scenario, decide the appropriate type of scheduling service to use.Given a scenario, decide the appropriate type of optimization service to use.Understand the usage of Salesforce Field Service for Date Time tracking fields.Configuring Mobility: 10%Assess the requirements and tools needed to execute a customer sign-off process.Given a scenario, configure the Field Service app to support key business processes.Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.Understand the available SFS Mobile settings.Managing Inventory: 8%Given business requirements, distinguish the appropriate price book model for products consumed.Given business requirements, justify which define the applicable inventory model.Explain the Return Order object model and process.Managing Assets: 5%Apply procedural concepts to maintain and update assets and asset relationships.Configuring Maintenance Plans: 5%Given a scenario, recommend the appropriate maintenance plan.Permissions and Sharing: 5%Understand use cases for different types of SFS permission sets.Explain how scheduled Service Appointments are shared with service resources.Understand the differences between user territories and service territories.

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