Overview

About the Salesforce Certified Slack Administrator CredentialThe Salesforce Certified Slack Administrator credential is designed for professionals skilled in configuring Slack to enhance communication and productivity within organizations. This certification encompasses all of Slack's user-facing features as well as the setup and management of administrative settings, ensuring administrators can fully leverage the platform's capabilities.Audience Description: Salesforce Certified Slack AdministratorIdeal candidates for the Salesforce Certified Slack Administrator certification are those who can effectively implement, configure, and manage Slack within their organizations. They should be proficient in recommending suitable policies, settings, and features tailored to various use cases across different Slack plans. Key areas of expertise include:Admin Roles: Understanding the various administrative roles and their responsibilities.Slack Architecture: Familiarity with Slack's structural design and framework.User Provisioning: Managing user accounts, access, and onboarding processes.Settings and Policies: Configuring and enforcing organizational policies within Slack.Channel Structure: Designing and organizing Slack channels to optimize team collaboration.App Approval Processes: Overseeing the management and approval of third-party applications.Data Security: Ensuring the protection and security of data within Slack.Process Design: Developing efficient workflows and processes to enhance productivity.User Adoption: Promoting and supporting the adoption of Slack across the organization.Candidates should have a minimum of six months of experience as a Slack Administrator and be capable of performing the tasks outlined in the Exam Outline section of the certification guide.About the ExamBelow are the essential details for the Salesforce Certified Slack Administrator exam:Format: 60 multiple-choice and multiple-select questionsDuration: 105 minutesPassing Score: 65%Registration Fee: $200 USD, plus applicable local taxesRetake Fee: $100 USD, plus applicable local taxesReferences: No reference materials, whether hard-copy or online, are permitted during the exam.Prerequisites: There are no formal prerequisites required to take the exam.Note: After completing the exam, but before receiving your results, you will be invited to participate in a brief 10-question survey about your experience. This survey takes approximately five minutes and allows you to provide feedback on individual questions. Your input is valuable and helps improve our certifications and Credentialing Program.Exam OutlineThe Salesforce Certified Slack Administrator Exam measures a candidate's knowledge and skills related to the following objectives.Fundamentals: 9%Summarize the key privileges and responsibilities of each Slack user role.Identify the unique features of each Slack paid plan.Identify the common responsibilities of Slack Admin and Owner roles.Identify workspace and org-level settings and dashboards.Workspace Administration: 9%Determine when to create a workspace to meet the needs of an organization.Manage the workspace creation and approval process.Choose a workspace visibility setting that meets the needs of the members and organization.Prepare an Enterprise Grid design that meets the needs of the members and organization.Recommend how to consolidate workspaces.Channel and User Group Administration: 28%Set up and administer Slack channels.Recommend when to use a channel, a direct message (DM), or a group DM.Recommend when to use a public or private channel.Recommend when to use multi-workspace channels.Administer channel posting permissions.Given a business case, recommend when to share a channel with an outside organization.Demonstrate how to manage connections, channels, and DMs with outside organizations.Establish channel-naming guidelines and set recommended prefixes to meet the needs of an organization.Administer policies to manage the status or state of channels (for example, delete, archive, and convert).Recognize when to use and how to set up Slack user groups.User Lifecycle Management: 14%Implement the best authentication option based on the Slack plan and an organization's requirements.Recommend a process for new account creation for different use cases.Recommend when to use a system for cross-domain identity management (SCIM) versus just-in-time (JIT) to provision users.Recommend a process for getting new users into the right workspace(s) and channels.Demonstrate the two ways full member accounts can be deactivated (manual deactivation versus SCIM deprovisioning).Create a guest user request and approval process.App Administration: 10%Summarize the value of interoperability for decision makers and end users.Use Workflow Builder to automate routine tasks and manual business processes.Understand the App installation process.Set up and manage an app-approval process.Security: 15%Identify Slack product security features and settings to meet an organization's security needs.Describe how Slack prioritizes security governance, risk management, and compliance and identify examples of each.Describe product features that manage access and mobile devices to meet specific business needs.Recommend product features that protect and manage sensitive data to meet specific business needs.Recommend product features that govern information to meet specific business needs.Recommend when to audit user activity in Slack.Enabling Slack Success: 15%Develop a vision and identify goals for Slack at an organization.Use the analytics dashboard to track Slack usage.Make recommendations based on analytics data (for example, channel archival, work with Slack Champions, publish a Slack etiquette guide).Build a Slack team to maintain a workspace or org based on best practices.Enable admins to promote Slack as the Digital HQ for their organization.Promote ongoing member enablement and engagement with specific programs and resources.

Skills

Reviews