Overview

The Salesforce Certified Field Service Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Salesforce Field Service. A Salesforce Certified Field Service Consultant designs and deploys solutions that support customer business processes and requirements using the Salesforce Field Service product, managed package, and Salesforce Field Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model. The Salesforce Certified Field Service Consultant candidate has the experience, skills, knowledge, and abilities outlined below:Understand the field service lifecycleDifferentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Salesforce Field Service, Experience, Knowledge)Build Salesforce Field Service solutions that are scalable and maintainable:Scheduling and optimizationResource managementAsset managementInventory managementWork Order and Service Appointments lifecycle managementContracts, entitlements, and warrantiesMobility (mobile flow use cases)Service reportingMaintenance plansA candidate for this exam will likely need assistance with:Complex schedule/route optimizationService territories planning and management best practicesA candidate for this exam is not expected to know or do the following:Integration with third-party systemsCustom code such as Apex, Lightning Web ComponentsFleet optimizationMobile deployment (MDM device strategy)Exam OutlineThe Salesforce Field Service Consultant exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below.> Managing Resources: 16%> Managing Work Orders: 23%> Managing Scheduling and Optimization: 28%> Configuring Mobility: 10%> Managing Inventory: 8%> Managing Assets: 5%> Configuring Maintenance Plans: 5%> Permissions and Sharing: 5%

Skills

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