Overview

Salesforce Certified Experience Cloud ConsultantCredential OverviewThe Salesforce Experience Cloud Consultant credential is intended for individuals with hands-on experience implementing and managing Salesforce Experience Cloud applications in customer-facing environments. This certification validates a candidate's ability to design, configure, and deliver Experience Cloud solutions using Salesforce's declarative tools.Certified consultants are expected to develop maintainable, scalable solutions that align with customer requirements and contribute to long-term success. This credential applies to professionals working with customer, partner, and employee experiences across a range of business use cases.Prerequisite: Candidates must hold a Salesforce Administrator certification before registering for this exam.Target AudienceThis certification is intended for professionals who:Have at least 6 months of hands-on experience with Salesforce Experience CloudCan troubleshoot issues and provide consultative supportWork in roles such as:Salesforce AdministratorConsultant / Senior ConsultantSolution ArchitectBusiness Analyst or Functional ConsultantTechnical ArchitectExperience Cloud Site ManagerEngagement ManagerSalesforce DeveloperExperience DesignerSkills and Knowledge CoveredCertified candidates are expected to demonstrate the ability to:Enable and manage digital experiences using Experience CloudSelect templates, licenses, and user roles based on use casesConfigure branding, page design, and personalization within Experience BuilderManage topics and assign knowledge articlesSet up user visibility rules and declarative sharing optionsCreate and manage external users, including self-registration and social sign-onConfigure channel sales and partner relationships (PRM)Integrate Salesforce CMS contentSet up reputation levels and gamificationMeasure adoption and usage through reports and dashboardsConfigure components and workspaces within Experience BuilderSet up and manage public-facing sitesHandle experience migration across environmentsUnderstand limitations of out-of-the-box functionality and when to consider customizationAdditional Capabilities and LimitationsCandidates may require support with:Single Sign-On (SSO) configurationManaging custom domainsChange management practices for live experiencesSEO configurationPerson Account setupPlanning single vs. multiple Experience sitesCandidates are not expected to perform or know:In-depth SEO implementationAdvanced Service Cloud or Knowledge setupHTML/CSS developmentVisual or interaction designEnd-user training or organizational change managementExam DetailsNumber of Questions: 60 scored, plus 5 unscored pilot questionsFormat: Multiple-choice/multiple-selectTime Limit: 105 minutesPassing Score: 65%Exam Version: Aligned with Winter '23 releaseRegistration Fee: $200 USD (plus applicable taxes)Retake Fee: $100 USD (plus applicable taxes)Delivery Options: Online proctored or in-person at a testing centerResources Allowed: Closed book (no reference materials allowed during the exam)Note: Unscored questions do not affect your result and are used for evaluating future content.Exam OutlineThe Salesforce Experience Cloud Consultant Exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience with the Experience Cloud application and demonstrate knowledge and expertise in each of the areas below.Experience Cloud Basics: 8%Illustrate the reasons for creating or utilizing an Experience for a specific use case.Identify most common personas for Experience Cloud.Assess the common types of external accounts and how they are used in an Experience.Apply features and functions of Workspaces for building an Experience.Sharing, Visibility, and Licensing: 17%Given a scenario, set the correct user visibility in an Experience.Given a scenario, set the correct object visibility in an Experience.Recommend the Declarative Sharing options that could be leveraged for an Experience.Given a scenario, implement external account relationships for an Experience.Given a set of requirements, evaluate which external license type(s) to use.Given a scenario, determine a security model based on an Experience use case.Describe roles for external users.Branding, Personalization, and Content: 15%Modify an experience within the Experience Builder.Explain the capabilities of Search within an Experience.Implement Salesforce CMS content into an Experience.Given a scenario, make articles visible or accessible in an Experience.Templates and Themes: 10%Given a scenario, select the appropriate theme for an Experience.Given a scenario, identify the right Template for the Experience.Apply packaging, exporting, and importing a template.Assess the use of lightning bolts in Experiences.User Creation and Authentication: 13%Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning.Given a scenario, determine how to properly set up a user for an Experience.Describe options for Single Sign-On.Apply the steps for enabling partner and customer users for Experiences.Identify how to grant users access to an Experience.Adoption and Analytics: 5%Apply the steps to set up Experience dashboards and insights.Analyze and apply Experience Moderation features.Given a scenario, employ fundamental best practices for adoption and engagement.Administration, Setup, and Configuration: 25%Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).Describe the capabilities of different Experience deployments and migrations.Describe how to enable and activate an Experience.Given a scenario, recommend and implement Delegated External User administration.Determine the steps to build a public Experience.Determine steps to configure and set up Topics.Apply ticketing and Service Cloud capabilities for Experience Cloud.Customization Considerations and Limitations: 7%Explain limitations across all Experiences.

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