Overview

Salesforce Certified Education Cloud ConsultantA Course by ForceDirectThe Salesforce Certified Education Cloud Consultant credential from ForceDirect is aimed at individuals with experience delivering Salesforce-based solutions within the education sector. This course helps professionals demonstrate their ability to configure and implement Salesforce for Education in ways that meet business needs while supporting sustainability and long-term success.Audience OverviewThe Education Cloud Consultant role focuses on applying Salesforce technology to support the operations of educational institutions. Candidates are expected to work directly with stakeholders to translate institutional goals into technical solutions using Education Cloud tools.Learners in this course should have:At least 2 years of experience working with the Salesforce PlatformA minimum of 1 year supporting Salesforce implementations in education environmentsDirect involvement in at least one Education Cloud projectBackground in consulting or technical solution deliveryWhat You'll Be Expected to UnderstandParticipants will be expected to demonstrate skills in the following areas:Configuring Salesforce Education Cloud solutions such as EDA, Admissions Connect, and Student Success HubEvaluating and recommending Salesforce products like Sales Cloud, Service Cloud, Experience Cloud, Account Engagement, and CRM Analytics in an education contextNavigating data migration, integrations, and implementation best practicesManaging education-specific lifecycles such as student onboarding, advising, and engagementAdditional CapabilitiesYou'll also need familiarity with:Cloud-based architecture, integration patterns, and platform governanceManaging and importing large data volumesSalesforce deployment strategies across multiple environmentsCommon education workflows and operations, including academic lifecycle processesThis course assumes you do not need advanced coding skills, curriculum development knowledge, or consultant-level certifications in Marketing Cloud or Einstein products.Relevant Job RolesThose preparing for this credential may work as:Business AnalystsConsultantsTechnical or Solution ArchitectsSalesforce DevelopersProject Managers or Implementation LeadsAbout the ExamFormat: 60 scored questions + up to 5 unscoredTime: 105 minutesPassing Score: 67%Release Version: Winter ‘24Cost: $200 (plus local taxes); Retake: $100Delivery: In-person or online proctored examPrerequisite: Salesforce Administrator CertificationExam OutlineThe Salesforce Certified Education Cloud Consultant Exam measures a candidate's knowledge and skills related to the following objectives.Domain Expertise: 18%Determine the solution set that satisfies customer requirements (marketing and engagement, recruitment and admissions, student experience, and advancement and alumni relations).Explain the Education Cloud solution for K-12 customers.Education Cloud Configuration: 22%Discuss the capabilities and considerations of Education Cloud, including compatibility with other Salesforce products and features.Install and configure Salesforce for Education solutions.Implementation Strategies and Best Practices: 18%Facilitate a successful implementation (plan, gather requirements, design, build, test, document, deploy, and optimize).Illustrate governance, change management, staffing, implementation strategies, deployment considerations, and adoption best practices including community resources for long-term solution success.Solution Design: 19%Evaluate the similarities, differences, and relationships between Salesforce for Education solutions account model considerations and standard Salesforce Account-Contact data models.Design an appropriate and scalable solution for education customers.Locate community and open-source solutions and resources.Decide when to use Education Cloud, other Salesforce solutions, community open source solutions, and third-party applications.Integration and Data Management: 16%Evaluate integration considerations for connecting systems in an Education Cloud implementation.Explain data management considerations (data usage, forecasting, large data volumes, migrations in Education Cloud).Analytics: 7%Distinguish between reporting solutions in Education Cloud.Demonstrate when a data analytics solution is appropriate.

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