Overview

About the ForceDigest Agentforce Specialist CourseThis course is for professionals responsible for managing Agentforce within their organizations. It covers Agentforce functions along with Salesforce Platform configuration. Participants will verify their skills in applying Agentforce to support business success.Who Should Take This CourseCandidates should be able to configure and manage Agentforce and have a solid grasp of Salesforce's core functions. The course helps you demonstrate your knowledge in:Navigating Salesforce tools and creating custom solutions, actions, or integrations.Identifying proper use cases for Prompt Builder, managing prompt templates, and using grounding techniques.Building and tailoring agents to meet specific business needs and testing them with the Agentforce Testing Center.Using the Agentforce Data Library to improve response accuracy and personalize interactions, along with understanding Data Cloud retrievers.Participants will learn to use Agentforce to streamline processes and support teams in working more efficiently. They will be capable of creating custom agents with prebuilt skills for various departments, integrating these agents with existing systems, and applying best practices for accurate, context-sensitive interactions.What This Course Does Not CoverA candidate is not expected to:Possess in-depth knowledge of configuring or fine-tuning large language models (LLMs).Be familiar with coding languages such as Apex or Python.Have advanced familiarity with external artificial intelligence (AI) tools.Understand transformer architecture or perform ROI calculations.Be skilled in white space analysis or have experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.About the ExamCourse participants are also prepared for the Agentforce Specialist exam, which includes:Content: 60 multiple-choice questions plus up to five unscored questionsTime: 105 minutesPassing Score: 73%Fees: Free registration; retake fee of USD 100 plus applicable taxesDelivery: Available as a proctored exam at testing centers or onlineRules: No reference materials are allowed during the examPrerequisite: NoneAfter the exam, you'll have a chance to share feedback via a short survey, which takes about 5 minutes and helps improve our certification process.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).

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