Overview

About the Agentforce Specialist CredentialThe Salesforce Agentforce Specialist credential is intended for individuals responsible for overseeing Agentforce within their organizations. These professionals have a strong grasp of Agentforce features and how they interact with Salesforce Platform settings. This exam helps individuals demonstrate their skills in implementing Agentforce to support business operations effectively.Audience Description: Salesforce Agentforce SpecialistCandidates for the Salesforce Certified Agentforce Specialist should be skilled in setting up and managing Agentforce while understanding key Salesforce functionalities. This exam is suited for those who want to showcase their knowledge and experience in areas such as:Using Salesforce tools to create custom solutions, actions, and integrations within the platform.Identifying suitable scenarios for Prompt Builder, managing prompt templates, and applying grounding techniques.Building and adjusting agents based on business requirements and testing them in the Agentforce Testing Center.Utilizing the Agentforce Data Library to improve agent response accuracy and personalize interactions.Understanding how Data Cloud retrievers refine agent responses.Tracking agent usage and maintaining security for users.Collaborating with stakeholders on Agentforce-related discussions, identifying both opportunities and challenges in business workflows.Individuals who pass this exam will show their ability to apply Agentforce to improve processes and enable teams to operate more efficiently. They will be able to develop custom agents with prebuilt skills, connect them with existing systems, and apply best practices to maintain accurate and meaningful interactions.This Certification Does Not Require:In-depth knowledge of configuring or fine-tuning large language models (LLMs).Familiarity with coding languages such as Apex or Python.Experience with external artificial intelligence (AI) tools.Understanding of transformer architecture.Performing return on investment (ROI) calculations.Knowledge of white space analysis.Prior experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).

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