Overview

About the Salesforce Certified Agentforce Specialist CredentialThe Salesforce Certified Agentforce Specialist credential recognizes individuals who manage and configure Agentforce within their organization. This certification focuses on the skills required to implement Agentforce solutions that improve business operations and support teams across departments.Candidates are expected to demonstrate both platform knowledge and the ability to configure Agentforce tools to deliver relevant, efficient, and secure agent experiences.Who This Credential Is ForThis credential is intended for professionals who:Manage or configure Agentforce features within the Salesforce PlatformSupport agent onboarding, service, and process automation using AgentforceBuild and customize agents to meet specific business needsMonitor agent adoption and guide stakeholders on the value of AgentforceKey Skills and Knowledge AreasCertified candidates should be able to:Navigate Salesforce tools and create custom workflows, actions, and integrationsConfigure and test agents using the Agentforce Testing CenterUse the Agentforce Data Library to improve response accuracy and personalize user interactionsUnderstand how Data Cloud retrievers support grounding techniques for agent responsesApply appropriate use cases for Prompt Builder and manage prompt templatesMonitor usage, manage agent security, and identify adoption opportunities across teamsFacilitate stakeholder conversations on how Agentforce can improve efficiency and decision-makingSuccessful candidates are able to configure prebuilt agent skills, integrate them into existing business systems, and apply platform best practices for consistent and meaningful interactions.What's Not ExpectedCandidates are not required to have experience in the following areas:Coding languages like Apex or PythonLarge language model (LLM) tuning or transformer architectureExternal AI platforms or toolsROI calculations or whitespace analysisSalesforce products such as Marketing Cloud, MuleSoft, Tableau, Slack, or HerokuExam DetailsNumber of questions: 60 multiple-choice, plus up to 5 unscored questionsTime limit: 105 minutesPassing score: 73%Version: Based on Winter '25 releaseRegistration fee: FreeRetake fee: $100 USD (plus applicable taxes)Delivery: Online or onsite via proctored examReferences allowed: None (closed book)Prerequisites: NoneAfter the exam, candidates will be invited to complete a brief survey to share feedback. The survey takes approximately 5 minutes and helps improve future certification experiences.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).

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