Overview

About the Agentforce Specialist CredentialThe Salesforce Agentforce Specialist credential is for individuals who manage Agentforce within their organizations. These professionals have a solid understanding of Agentforce features and how they interact with Salesforce Platform settings. This exam allows individuals to demonstrate their ability to implement Agentforce effectively in business operations.Audience Description: Salesforce Agentforce SpecialistCandidates for the Salesforce Certified Agentforce Specialist should be proficient in configuring and managing Agentforce while understanding key Salesforce functionalities. This exam is suited for those who want to validate their knowledge and experience in areas such as:Using Salesforce tools to create custom solutions, actions, and integrations within the platform.Identifying appropriate use cases for Prompt Builder, managing prompt templates, and applying grounding techniques.Building and modifying agents to meet business needs and testing them in the Agentforce Testing Center.Leveraging the Agentforce Data Library to refine agent responses and personalize interactions.Understanding how Data Cloud retrievers improve agent-generated responses.Monitoring agent activity and ensuring security measures are in place.Engaging with stakeholders on Agentforce-related topics, recognizing challenges, and identifying business opportunities.Candidates who pass this exam will demonstrate their ability to use Agentforce to improve workflows and help teams work more efficiently. They will be able to create agents with prebuilt skills, integrate them with existing systems, and apply best practices to ensure accurate and relevant interactions.This Certification Does Not Require:Extensive knowledge of configuring or fine-tuning large language models (LLMs).Experience with coding languages such as Apex or Python.Familiarity with external artificial intelligence (AI) tools.Understanding of transformer architecture.Performing return on investment (ROI) calculations.Knowledge of white space analysis.Prior experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).

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