Overview

Agentforce Specialist Credential by NextGen LabWorksThe Salesforce Agentforce Specialist credential is for individuals responsible for managing Agentforce within their organizations. Offered by NextGen LabWorks, this course provides the knowledge needed to understand Agentforce features and their integration with Salesforce Platform settings. The certification exam validates skills in implementing Agentforce to improve business operations.Who Should Take This Course?The Salesforce Certified Agentforce Specialist course is designed for individuals who want to strengthen their knowledge and demonstrate their ability in:Using Salesforce tools to develop custom solutions, actions, and integrations.Identifying appropriate use cases for Prompt Builder, managing templates, and applying grounding techniques.Building and configuring agents to meet business needs, testing them in the Agentforce Testing Center.Leveraging the Agentforce Data Library to refine responses and personalize interactions.Understanding how Data Cloud retrievers enhance agent responses.Monitoring agent activity while ensuring security and compliance.Engaging with stakeholders to identify opportunities and challenges in Agentforce-driven workflows.This course equips learners with the necessary skills to apply Agentforce in real-world scenarios, helping teams work more efficiently. Successful candidates will be able to build and integrate custom agents, optimize workflows, and apply best practices to maintain accurate and relevant interactions.What You Don't Need for This Certification:Extensive experience configuring or fine-tuning large language models (LLMs).Knowledge of coding languages such as Apex or Python.Familiarity with external AI tools.Understanding of transformer architecture.Performing return on investment (ROI) calculations.Experience with white space analysis.Prior knowledge of Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.With NextGen LabWorks, you'll gain the confidence to approach the Agentforce Specialist Certification Exam with well-structured practice tests and real-world scenarios.Exam OutlineThe Salesforce Certified Agentforce Specialist Exam measures a candidate's knowledge and skills related to the following objectives.Prompt Engineering: 30%Given business requirements, identify when it's appropriate to use Prompt Builder.Identify the right user roles to manage and execute prompt templates.Identify the considerations for creating a prompt template.Given a scenario, identify the appropriate grounding technique.Explain the process for creating, activating, and executing prompt templates.Agentforce Concepts: 30%Explain how an agent works and how the reasoning engine powers Agentforce.Leverage standard topics, custom topics, standard agent actions, and custom agent actions.Manage and monitor agent adoption.Manage Agentforce user security.Test an agent using Testing Center.Deploy an agent from sandbox to production.Agentforce and Data Cloud: 20%Improve agent's response accuracy and personalize answers with Agentforce Data Library.Ground with retrievers in Data Cloud.Agentforce and Service Cloud: 10%Build an agent that answers questions based on Knowledge articles.Connect an agent to a digital channel.Given a scenario, identify the correct generative AI feature in Agentforce for Service.Agentforce and Sales Cloud: 10%Given a scenario, identify the correct generative AI feature in Agentforce for Sales.Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).

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