Overview

About the Salesforce Agentforce Specialist CredentialThe Salesforce Agentforce Specialist credential is designed for individuals aiming to implement, configure, and manage intelligent agents within the Salesforce ecosystem using Agentforce. Agentforce Specialists are key players in building automated, grounded, and secure conversational experiences that align with business processes and customer needs.This certification targets Salesforce Administrators, Consultants, Developers, and Solution Architects who work with tools like Agentforce Studio, Prompt Builder, and Agentforce Data Library to create personalized and compliant agents across the Salesforce platform.Audience Description: Salesforce Agentforce SpecialistCandidates for the Salesforce Agentforce Specialist certification should be comfortable working with the Salesforce platform, including user roles, flows, permissions, and setup tools. This credential is ideal for individuals looking to prove their knowledge and skills in:Designing and building agents tailored to specific user and business scenariosNavigating Agentforce Studio to configure agent behaviors, flows, and conversation groundingUsing Prompt Builder and prompt templates to support consistent and compliant agent responsesTesting and debugging agents using the Agentforce Testing CenterIntegrating data sources like Data Cloud retrievers to enhance agent response accuracyManaging agent access, user roles, and adoption across the organizationApplying best practices for ethical use, grounding, and safeguarding of AI-based agentsA candidate for this certification is not expected to:Have advanced coding skills in languages like Python, JavaScript, or ApexUnderstand LLM internals such as tokenization or model fine-tuningBe proficient in AI architecture concepts (e.g., transformer networks)Build third-party AI models from scratchIntegrate non-Salesforce AI platforms without guided supportAbout the ExamHere are the key details for the Salesforce Certified Agentforce Specialist exam:Format: 60 multiple-choice/multiple-select questionsDuration: 105 minutesPassing Score: 72%Registration Fee: $200 USD (plus applicable taxes)Retake Fee: $100 USDDelivery Options: Online proctored or test centerPrerequisites: NoneResources: Closed book; no external or online materials allowedNote: Upon completing the exam, you'll be invited to take a short survey (~5 minutes) about your experience to help improve Salesforce's credentialing program.Exam OutlineThe Salesforce Certified Agentforce Specialist exam tests knowledge and hands-on understanding across the following domains:Prompt Engineering: 30% of the examAgentforce Concepts: 30% of the examAgentforce and Data Cloud: 20% of the examAgentforce and Service Cloud: 10% of the examAgentforce and Sales Cloud: 10% of the exam

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