Overview

The course is broken into 3 main sections.Section 1 Direction:Operations Management: What is operations management?What is ops management.Primary functions in an organization.Support functions in an organization.What is operations.Differentiate between a Service & Product.Process Hierarchy.Characteristic of an operation.Operations Management: Operations Performance Part 1.Triple Bottom line.Operations Indicators.Stakeholder expectations.We will look at some case studies to illustrate these learning objectives.Operations Management: Operations Performance Part 2.Understand the five key metrics in operationsQualitySpeedDependabilityFlexibilityCost.Operations Management: Strategy.What is a strategyWhat are the four perspectives on an operations strategy.Understand each perspective with real world case studies.What is meant by order winning and order qualifyingProduct life cycle impact on strategiesSection 2 Designing the processOperations Management: Process design Part 1Flow MetricsRelationship between product design and process design.Understand flow in process design.Fundamental metrics of flow.Cycle time.Takt time.Lead time.Work in progress (WIP)Utilization.Operations management: Process design Part 1 exercise on Flow metricsFlow MetricsWe will demonstrate some simple calculations of Takt time, cycle time and lead time. We will get an understanding on how these indicators can influence the operations managerOperations Management: Process Design Part 2: StandardizationWe will understand was is meant by standardization in the design of a process.We will understand that we need to consider environment when designing a process. Operations Management: Process Design Part 3. Types of ProcessesWe will understand that the amount of a product a manufacturer makes and the variety of product has an influence on the type of process.Operations Management: Process Design Part 4. Process Mapping & Process charts.We will understand what process mapping is.We will understand what a process chart is.We will understand what the benefits are.Operations Management Process Design Exercise: Process MappingGo through an example of a process map.Operations Management Process Design Part 5: What is a layout.What incorporates a good layout.Understand the different types of layout.Operations Management Process Design. Exercise on Line Balancing.What is line balancing.Work through an example of a line balance.Operations Management Process Design Part 6 Job Design. Human resources.Human Resource management.Stress in the work place.Operations Management Process Design Part 7. Job Design. Allocation of tasks.Design of a job. Allocating tasksScientific Management.Operations Management Process Design. Part 8. Job Design. Work measurement.Understand how to carry out a work measurement.Why work measurement important?Work Sampling.Time Study. Operations Management Process Design. Part 8. Exercise on Method StudyWhat will we learn?How to perform a time study.Operations Management Process Design. Part 9. Job Design. Designing the working Environment Learn about Ergonomics in job design. Understand how important work environment is within the context of job design. Operations Management Process Design. Part 10. Job Design. Motivation Theory.Design a job to increase productivity.Behavioral approach to design a job. Operations Management Process Design. Part 11. Exercise on a Time Study.What will we learn?How to execute a time study.Section 3 DeliveryOperations Management. Operations Scheduling.We will understand Operations Scheduling.We will understand what is meant by Planning & Control.How does an organization break up it's planning into Short, Medium and long term planning.We will understand what Loading, Sequencing, scheduling, Monitor & Control is Operations Management. Capacity Planning.Understand what capacity is. Capacity planning.Long, medium and short term planning.Making a capacity plan. Impact to demandOperations Management. Capacity Planning. Measurement. Understand what utilization is. Overall Equipment Effectiveness as a measure for capacity. Operations Management. Capacity Planning. Measurement. Exercise How to calculate Utilization.How to calculate Overall Equipment EffectivenessOperations Management. Capacity Planning. How to deal with demand.Level Capacity.Chase demand.Management of demand.Operations Management. Managing Inventory. Part 1 We will understand what is inventory.What is inventory in ops management. Why do we have inventory.Cycle inventory. Negatives of inventory.Operations Management. Managing Inventory. Part 2.Cost of inventory.Economic Order Quantity.When to place an order.Bin System.Managing inventory.ABC system.Other items to consider.Measuring the inventory.Inventory management systems.Operations Management. Managing Inventory. Exercise on Economic Order Quantity.What will we learn?We will do exercises on how to calculate the economic order quantity. From this calculation we will understand how many times does an organization make an order in a period for example a year. We will do exercises on what is the total cost of inventory management this includes cost of order inventory, cost of storing inventory and the cost of the inventory itself. Operations Management. Managing Inventory. Exercise on ABC analysis.What will we learn?How to calculate an ABC analysis.How to create an ABC analysis graph.How to analysis the ABC graphOperations Management. Supply Chain Management.What is a supply chain.An example of supply chain. Activities of a Supply Chain Management.Operations Management. Supply chain management. Exercise on choosing a supplier.How to do a weighting exercise.How to locate warehouse.Operations Management. Enterprise Resource Planning.What will we learn?Exercise on MRP.BOM.Inventory Status.MRP report

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