Overview

No matter your current level of experience with ServiceNow, whether you're a beginner looking to get started or an experienced professional seeking to deepen your expertise, this course provides valuable insights, practical skills, and actionable knowledge to help you succeed in your ServiceNow journey. Join us and unlock the full potential of ServiceNow for your organization's success. Course can be covered basics to advanced real base scenarios. As part of this course topics are divided into different kind of phases from admin, Development, Integration, Discovery. Course content:1. Introduction ITSM and service now • What is ITSM and ITIL? • What is service now? • Why service now? • Service now architecture? • Comparison? • Versions? • Job roles? • What is needed to get a ServiceNow job? 2. Introduction ITSM modules in service now • Service Request (Catalog) • Incident Management • Problem Management • Change Management • Knowledge Management 3. Introduction to service now basics • User Interface • Records • Lists and Forms • Filters and Search • Condition Builder and Breadcrumb • Context Menus • Modifying Lists and Forms 4. User administration • Creating users, groups, roles, departments, locations, designations, delegate, Imporsonation 5. Configuring home page • Banner frame, logo, colors, content frame. 6. User Administration: • User - Groups - Roles - Delegate - Impersonation • Important tables related to user administrations 7. Tables and Fields • Tables (Type of Tables) • Fields and Field type • Table structure and Schema map • Table maintenance • Dictionary • Reference Qualifier •.ACL 8. UI Policy 9. Update sets 10.System Administrations • Basic Configuration and system properties • Dashboards and Self-services • Mobiles, Upgrades & HI • Diagnostics and Troubleshooting • Events and Notifications • Workflows • Import sets • Reporting Interview to review Chapter 1 Chapter 2 (20+ Hours) 11. Client scripts 12. Background Script 13. Business rules 14. UI actions, UI Pages, Macros 15. Scheduled Jobs 16. Fixed Scripts 17. Order of Execution Scripts in ServiceNow 18. Service Catalogs 19. Workflows Interview to review Chapter 2 Chapter 3 (7+ Hours) 20. Load Data 21. Data Source (Diff Sources) 22. Transform Maps 23. Transform Scripts 24. Web service Intro 25. POSTMan Introduction 26. ServiceNow Integration with Diff 3rd Party Application 27.MID Server Brief 28.Discovery Overview Mock Interview For Students As part of the training will be provided below: • Recorded videos on our application • Realtime based scenario examples • Resume Preparation &Interview Question

Skills

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