Overview

About the Salesforce Administrator Exam and ProgramThe Salesforce Administrator certification is aimed at individuals with Salesforce experience who are always seeking ways to help their organizations benefit from additional features and functionalities. The exam evaluates knowledge across a wide range of applications, focusing on the features available to end users, as well as the configuration and management tools available to administrators within the Sales, Service, and Collaboration Clouds.The Salesforce Certified Administrator program offers two certifications. The first is the Salesforce Certified Administrator, which centers on the core features and tools used to manage a Salesforce system.The second certification is the Salesforce Certified Advanced Administrator, aimed at those who have demonstrated expertise in Salesforce configuration, understand best practices in administration, and can apply advanced features to address various business challenges.Audience for the Salesforce Certified AdministratorCandidates for the Salesforce Certified Administrator should have a good understanding of the tools and options available to end users, as well as the configuration possibilities for an administrator. They should be capable of maintaining a Salesforce instance, handling standard business needs, and performing administrative duties using the current Salesforce features.Additionally, candidates should ideally have at least six months of experience as a Salesforce Administrator and be able to perform the tasks described in the exam objectives.Exam OverviewHere are the details for the Salesforce Administrator Exam:Format: 60 multiple-choice/multiple-select questions, plus five unscored questionsTime: 105 minutes to completePassing Score: 65%Registration Fee: $200 USD, plus applicable taxesRetake Fee: $100 USD, plus applicable taxesDelivery: Proctored exam either at a testing center or via an online proctored environmentReferences: No external materials, either physical or digital, are allowed during the examPrerequisite: None, though course attendance is strongly recommendedExam OutlineThe Salesforce Administrator Exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.Configuration and Setup: 20%Describe the information found in the company settings (for example, company settings fiscal year, business hours, currency management, default settings).Distinguish and understand the administration of declarative configuration of the user interface (for example, UI settings, app menu, list views, global actions, Lightning App Builder).Given a scenario, demonstrate the proper setup and maintenance of users.Explain the various organization Security Controls (for example, Setup Audit Trail, Login Hours, Session Settings).Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example, public groups, org-wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders).Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.Object Manager and Lightning App Builder: 20%Describe the standard object architecture and relationship model (for example, standard object, parent/child, master detail/lookup/junction relationships, and record types).Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.Sales and Marketing Applications: 12%Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).Describe the capabilities of lead automation tools and campaign management (for example, leads, lead convert, lead assignment rules, campaign and campaign members).Service and Support Applications: 11%Describe the capabilities of case management (for example, case, case assignment rules, and queues).Given a scenario, identify how to automate case management (for example, support process, case auto-response rules, and case escalation).Productivity and Collaboration: 7%Describe the capabilities of activity management.Describe the features of Chatter.Describe the capabilities of the Salesforce mobile app.Identify use cases for AppExchange applications. Data and Analytics Management: 14%Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data.Describe the capabilities and implications of data validation tools.Describe the options available when creating or customizing a report or report type.Describe the impact of the sharing model on reports.Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user). Workflow/Process Automation: 16%Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.Describe capabilities and use cases for Flow.Describe capabilities and use cases for the approval process.

Skills

Reviews