Overview

MS-721: Microsoft Collaboration Communications Systems Engineer Associate is a highly sought-after position in the field of technology and communication. This role requires individuals with a deep understanding of Microsoft collaboration and communication systems, as well as the ability to effectively implement and manage these systems within an organization. With a focus on enhancing productivity, streamlining communication, and fostering collaboration among team members, this role plays a crucial part in the success of any modern business.MS-721: Microsoft Collaboration Communications Systems Engineer Associate is responsible for designing, implementing, and maintaining communication and collaboration solutions using Microsoft technologies. They possess a comprehensive knowledge of Microsoft Teams, Skype for Business, SharePoint, Exchange, and other related tools. By leveraging their expertise, they ensure that these systems are seamlessly integrated into an organization's existing infrastructure, enabling efficient communication and collaboration across all levels.One of the key features of this role is the ability to conduct practice exams. As a MS-721: Microsoft Collaboration Communications Systems Engineer Associate, you are expected to have a thorough understanding of the various Microsoft collaboration and communication systems. To ensure that you are well-prepared for the challenges that may arise in your day-to-day work, practice exams are an essential tool.Practice exams provide you with an opportunity to test your knowledge and skills in a controlled environment. They simulate real-world scenarios and allow you to assess your proficiency in implementing and managing Microsoft collaboration and communication systems. By taking practice exams, you can identify areas where you may need additional study or improvement, enabling you to enhance your skills and become a more effective engineer.These practice exams cover a wide range of topics, including but not limited to configuring and managing Microsoft Teams, implementing and managing Skype for Business, designing and deploying SharePoint solutions, and administering Exchange Server. They are designed to challenge your understanding of these systems and ensure that you are well-equipped to handle any situation that may arise in your role as a Microsoft Collaboration Communications Systems Engineer Associate.In addition to testing your technical knowledge, practice exams also assess your ability to troubleshoot and resolve issues that may arise during the implementation and management of Microsoft collaboration and communication systems. This is a critical skill for any engineer in this role, as it ensures that communication and collaboration within an organization are not disrupted by technical difficulties.By regularly taking practice exams, you can stay up-to-date with the latest advancements in Microsoft collaboration and communication systems. These exams are often updated to reflect changes in technology and best practices, ensuring that you are always equipped with the most relevant knowledge and skills. This ongoing commitment to learning and improvement is essential for success in this role and demonstrates your dedication to providing the best possible communication and collaboration solutions for your organization.Microsoft Collaboration Communications Systems Engineer Exam details:Exam Name: Microsoft 365 Certified - Collaboration Communications Systems Engineer AssociateExam Code: MS-721Exam Price: $165 (USD)Number of Questions: Maximum of 40-60 questions,Type of Questions: Multiple Choice Questions (single and multiple response), drag and drops and performance-based,Length of Test: 120 Minutes. The exam is available in English and Japanese languages.Passing Score: 700 / 1000Languages: English, Japanese, Korean, and Simplified ChineseSchedule Exam: Pearson VUEMicrosoft Collaboration Communications Systems Engineer Exams skill questions:Skill Measurement Exam Topics:-Plan and design collaboration communications systems (25-30%)Configure and manage Teams meetings, webinars, and town halls (15-20%)Configure and manage Teams Phone (25-30%)Configure and manage Teams Rooms and devices (25-30%)Plan and design collaboration communications systems (25-30%)Plan and design Teams meetingsPlan and design Teams meeting policies and settingsPlan for PSTN audio conferencingPlan for Teams webinars, live events, and town hallsCompare capabilities and features of Teams Core and Teams PremiumRecommend meeting types based on business requirements (virtual appointments, webinars, live events, town halls and Teams meetings)Design Teams policy packages (includes meeting policies, calling policies, and live events policies)Recommend methods for assigning policiesPlan and design Teams Phone and PSTN connectivityIdentify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accountsIdentify PSTN connectivity requirementsPlan for Teams Phone MobilePlan for Operator ConnectPlan for Communication Credits or pay-as-you-go calling subscriptionsPlan for Shared CallingPlan usage scenarios for service and user phone numbersChoose between porting and acquiring phone numbersPlan a solution to acquire or port phone numbers based on PSTN connectivity method (DR, OC, TPM, Teams Calling Plans)Recommend Teams Phone devicesPlan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devicesRecommend when to use Survivable Branch Appliances (SBAs)Plan and design Direct Routing call flowsRecommend a Session Border Controller (SBC) solution based on PSTN connectivityIdentify an appropriate compliance recording solutionIdentify an appropriate certified contact center solutionPlan for SBC and SBA updatesPlan and design Teams-certified device solutionsRecommend a room configuration based on the meeting spaceRecommend a room configuration based on customer and business requirementsCompare capabilities and features of Teams Rooms Basic and Teams Rooms ProRecommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub)Recommend Teams-certified devicesRecommend Teams Rooms certified componentsRecommend when to use coordinated meetingsRecommend when to use Cloud Video Interop (CVI) or Direct Guest JoinRecommend an update strategy for Teams Meeting Room devicesIdentify the requirements for a Microsoft Exchange Online resource accountIdentify the enrollment requirements for Microsoft IntunePlan for advanced features on shared devicesPrepare the network for the deployment of TeamsPerform a network analysis by using the Microsoft Teams Network Assessment ToolDetermine network readiness for TeamsDetermine Enterprise Content Delivery Network (eCDN) requirements for Teams live events and town halls.Specify the network configuration for certified devicesDetermine network requirements by using the Network planner for TeamsSpecify the optimal network architecture for TeamsSpecify Teams Quality of Service (QoS) requirements and policiesValidate local internet breakout strategy for client media optimizationValidate VPN split tunnelingValidate DNS resolves to the nearest point of entry in Microsoft 365Configure Teams for QoSConfigure Media Bit Rate (MBR)Create and assign a network roaming policyConfigure the network topologyConfigure tenant data upload for the Microsoft Call Quality DashboardConfigure Microsoft Power BI reports for the Microsoft Call Quality DashboardConfigure reporting labels for Call AnalyticsTroubleshoot call failures and session qualityTroubleshoot a missing dial padTroubleshoot voice & meeting issues by using self-help diagnostics in the Microsoft 365 admin centerTroubleshoot Entra ID sign-in issues for Teams phonesInterpret Teams media flowsTroubleshoot tenant dial plans by using regular expressions and PowerShellInterpret E.164 normalization rules to resolve dialing issuesInterpret reverse number lookup to resolve caller ID issuesDiagnose call failuresTroubleshoot dynamic emergency address by using client debug logsTroubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for TeamsTroubleshoot calls by using Advanced Call AnalyticsTroubleshoot calls by using the Microsoft Call Quality DashboardInspect PSTN usage reports for SIP call failuresConfigure and manage Teams meetings, webinars, and town halls (15-20%)Configure and manage Teams meetingsCreate and manage meeting policiesConfigure meeting settingsConfigure and manage Teams webinarsConfigure avatars for Teams meetingsConfigure immersive spaces for Teams meetingsConfigure and manage Teams Premium meeting featuresCreate and manage Teams meeting templates and policiesConfigure and manage audio conferencingConfigure audio conferencing for TeamsConfigure a default audio conferencing bridgeConfigure an audio conference bridge numberConfigure a toll-free conference bridge numberAssign a specific audio conferencing number to a userConfigure toll-free audio conferencingConfigure the audio conferencing numbers included in meeting invitationsConfigure and manage live events, webinars, and town hallsConfigure the Live events settingsCreate and manage live events policiesConfigure meeting and event rolesConfigure live events and town halls with Teams, Viva Engage, and Microsoft StreamConfigure in-org vs public town hallsConfigure town halls with Teams PremiumManage access to scheduling Teams webinarsConfigure policies for Teams webinarsConfigure in-org vs public webinarsConfigure webinars with Teams PremiumConfigure attendee interaction for webinarsConfigure and manage Teams Phone (25-30%)Configure Teams Phone policiesCreate a dial planConfigure calling policiesConfigure call park policiesConfigure caller ID policiesConfigure call hold policies for usersConfigure outbound call restrictionsConfigure inbound call blockingConfigure routing of unassigned numbersAssign voice policies through policy packagesConfigure compliance recording policiesConfigure auto attendants and call queuesDesign call flows for auto attendants and call queuesConfigure auto attendants and call queuesDeploy channel-based call queuesConfigure resource accountsAssign licenses to resource accountsAssign phone number to resource accountsAssign a resource account to an auto attendant or call queueConfigure Microsoft 365 groups for voicemailInterpret call queue conference modeInterpret call queue routing methodsConfigure holidays for auto attendants and call queuesConfigure custom Music on Hold (MoH)Assign a dynamic caller ID policy for call queuesConfigure voice applications policies for auto attendants and call queuesConfigure dynamic emergency callingDesign dynamic emergency calling scenariosConfigure emergency calling locationsConfigure emergency calling policiesConfigure networks and locations (Location Information Service (LIS))Validate emergency address and emergency calling from Teams clientsEnable external location lookup modeConfigure and manage users for Teams PhoneAssign a Teams Phone Standard licenseAssign a Teams Calling PlanAssign user dial plansAssign phone numbers to users by using the Microsoft Teams admin centerAssign phone number to users by using PowerShellAssign a verified emergency address locationAssign a calling policy to a userAssign a voice routing policy to a Direct Routing userConfigure and manage calling features for Teams PhoneConfigure voicemail for usersConfigure group call pickup for usersConfigure Call ForwardingConfigure Simultaneous RingConfigure call delegation for usersEnable and configure audio conferencing for a userAssign a Dial-out from meetings policy for a userAssign a call hold policy for a userConfigure Shared CallingConfigure and manage Direct Routing for Teams PhoneConfigure connectivity for Teams Phone to a SBCCreate and configure an online PSTN gatewayCreate PSTN usage recordsCreate and configure a voice routeCreate and configure voice routing policiesValidate Direct Routing SBC connectivityTroubleshoot firewall issues for Direct RoutingTroubleshoot certificate issues for Direct RoutingTroubleshoot Direct Routing SBC connectivityTroubleshoot SIP option issues for Direct RoutingInvestigate and diagnose calling issues by using an SBC SIP traceDesign and configure Location-Based Routing (LBR)Design and configure Local Media Optimization (LMO)Configure trunk translation rulesConfigure on-network conferencing for Direct RoutingConfigure an SBAManage emergency call routing policies for Direct RoutingConfigure and manage Teams Rooms and devices (25-30%)Maintain Teams Rooms and devicesConfigure device settingsConfigure IP phone policiesConfigure local network settingsConfigure security and updatesConfigure Conditional Access Policy MFA exception for Resource accountsConfigure meeting room settings by using the Microsoft Teams admin center or the local Teams application settingsCreate and configure device configuration profiles for Android based devicesManage Teams Rooms from the Microsoft Teams Rooms Pro Management portalConfigure Intune policies for Teams devicesConfigure Intune Configuration profiles (for Windows MTRs)Enable advanced voice capabilities for shared space devicesEnable hotline for shared space devicesConfigure Virtual frontdeskDeploy common area phones, user phones, conference phonesCreate and manage Teams device tagsDeploy Android devices remotelyConfigure SIP GatewayMonitor Teams device healthTroubleshoot authentication issuesTroubleshoot update issuesTroubleshoot remote provisioning issuesTroubleshoot Bluetooth beaconingConfigure and manage Teams Rooms on a Surface Hub or WindowsConfigure the authentication type during a Surface Hub out-of-box-experience (OOBE) setupConfigure meeting room settings on a Surface Hub deviceCreate and validate a Surface Hub provisioning packageAssign a provisioning package to a Surface HubSpecify domain group policy exclusions for Teams Rooms on WindowsConfigure custom displays for Teams Rooms on WindowsCustomize meeting room settings by using XML files on WindowsConfigure settings for peripherals for Teams Room on WindowsMonitor Surface Hub health with Azure MonitorManage Surface Hub Updates via Update RingsConfigure optional features for Teams Rooms and devicesConfigure HDMI ingest and optionsConfigure a content cameraConfigure Teams castingAuto accept a proximity joinAllow room remoteConfigure an intelligent speakerConfigure Direct Guest JoinConfigure hot desking on Teams shared devicesConfigure Hotline phonesIn conclusion, the role of a Microsoft Collaboration Communications Systems Engineer Associate is highly valued in today's technology-driven world. With a focus on enhancing productivity, streamlining communication, and fostering collaboration, this position plays a vital role in the success of any organization. The ability to conduct practice exams is a key feature of this role, enabling you to test your knowledge and skills in a controlled environment and continuously improve your proficiency in implementing and managing Microsoft collaboration and communication systems. By embracing this opportunity for growth and development, you can become a highly effective engineer and make a significant impact on the communication and collaboration capabilities of your organization.

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