Overview

The MB-280: Microsoft Dynamics 365 Customer Experience Analyst Study Guide contains the official Microsoft objectives providing proper knowledge to the candidates with the goal to upgrade their skills or simply to confirm what they already know. The main objectives are covering implementing and configuring core Dynamics 365 Sales functionalities, customizing Dataverse and model-driven apps, implementing security and customizations in Dynamics 365 Sales, demonstrating, extending as well as enhancing Dynamics 365 Sales capabilities.This study guide includes explanations for both correct and incorrect answers, providing future candidates to learn and understand the concepts and methodologies that are appended to the MB-280: Microsoft Dynamics 365 Customer Experience Analyst exam objectives while going through the practice tests.Each of the practice exams grants the learner with enough time in order to respond to all questions. The idea is to provide candidates with extended time to learn and confirm their skills while preparing for the certification.The intent here is not a "run against the clock" training exam. It is focused on providing the proper knowledge in regards to server administrators managing simple or complex server environments.The following objectives are covered:1.0 Implement Dynamics 365 Sales 1.1 Configure core functionality of Dynamics 365 Sales1.2 Set up the product catalog1.3 Configure goals and forecasting1.4 Configure and use Sales intelligence features1.5 Configure sales engagement2.0 Configure and customize Dataverse and model-driven apps2.1 Modify model-driven apps2.2 Perform configuration and setup with native tools2.3 Perform configuration and setup with native tools2.4 Implement business logic2.5 Customize the user experience3.0 Implement the Dynamics 365 App for Outlook3.1 Manage Sales data and interactions in Outlook3.2 Configure mailboxes and server-side sync4.0 Implement security and customizations in Dynamics 365 Sales4.1 Manage security for Dynamics 365 Sales4.2 Customize Dynamics 365 Sales5.0 Demonstrate Dynamics 365 Customer Insights capabilities5.1 Create unified customer profiles and use the profiles in other apps5.2 Create journeys by using real-time marketing6.0 Extend and enhance Dynamics 365 Sales capabilities6.1 Manage Copilot for Sales in Dynamics 365 Sales6.2 Implement collaboration featuresAt the end of this study guide, candidates will be better prepared for the official MB-280: Microsoft Dynamics 365 Customer Experience Analyst certification exam.

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