Overview

Microsoft Dynamics 365 is a powerful tool that helps businesses manage customer relationships and drive sales. The MB-910 exam, also known as Microsoft Dynamics 365 Fundamentals (CRM), is designed to test your knowledge of this essential software. This comprehensive practice exam will help you prepare for the real thing and ensure that you are ready to tackle any challenge that comes your way.MB-910 exam covers a wide range of topics, including customer engagement, sales, marketing, and service. It is essential for anyone who wants to work in a customer-facing role or who wants to improve their understanding of customer relationship management. By taking this exam, you will demonstrate your expertise in using Microsoft Dynamics 365 to drive business success.One of the key features of this practice exam is its focus on real-world scenarios. You will be presented with a series of questions that simulate the challenges you might face in a typical business environment. This will help you develop the critical thinking skills needed to solve complex problems and make informed decisions. By practicing with these scenarios, you will be better prepared to handle any situation that comes your way.In addition to the practice questions, this exam also includes detailed explanations of each answer. This will help you understand why certain choices are correct and others are not. By studying these explanations, you will gain a deeper understanding of the underlying principles of Microsoft Dynamics 365 and be better equipped to apply them in your own work.Another important feature of this practice exam is its emphasis on time management. The MB-910 exam is timed, so it is essential to practice answering questions quickly and efficiently. By taking this practice exam, you will learn how to pace yourself and allocate your time effectively. This will help you avoid running out of time during the real exam and ensure that you can complete all questions within the allotted time frame.Furthermore, this practice exam is designed to be challenging. The questions are carefully crafted to test your knowledge and skills in a variety of areas. By practicing with these challenging questions, you will be better prepared for the rigors of the actual exam. This will give you the confidence you need to succeed and pass the MB-910 exam with flying colors.MB-910 practice exam is an essential tool for anyone who wants to excel in Microsoft Dynamics 365. By taking this exam, you will gain the knowledge and skills needed to succeed in a customer-facing role and drive business success. With its focus on real-world scenarios, detailed explanations, time management, and challenging questions, this practice exam will help you become a master of Microsoft Dynamics 365. So don't wait any longer - start preparing for the MB-910 exam today and take your career to the next level.Microsoft Dynamics 365 Fundamentals (CRM) Exam Summary:Exam Name: Microsoft Certified - Dynamics 365 Fundamentals (CRM)Exam code: MB-910Exam voucher cost: $99 USDExam languages: English, Japanese, Korean, and Simplified ChineseExam format: Multiple-choice, multiple-answerNumber of questions: 40-60 (estimate)Length of exam: 65 minutesPassing grade: Score is from 750-1000.Microsoft Dynamics 365 Fundamentals (CRM) Exam Syllabus Topics:Describe Dynamics 365 Customer Insights (15-20%)Describe Dynamics 365 Sales (20-25%)Describe Dynamics 365 Customer Service (20-25%)Describe Dynamics 365 Field Service (15-20%)Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%)Describe Dynamics 365 Customer Insights (15-20%)Explore Customer Insights - JourneysDescribe use cases for Customer Insights - JourneysDescribe lead generation and qualificationDescribe use cases for marketing formsDescribe how to target customers by using segments and subscription listsDescribe email marketingDescribe customer journeysDescribe event management features and capabilitiesDescribe how to use Copilot with Customer Insights - JourneysDescribe Customer Insights - DataDescribe use cases of and capabilities for Customer Insights - DataDescribe unified customer profilesDescribe measures, segments, and predictionsDescribe Dynamics 365 Sales (20-25%)Explore SalesDescribe use cases for Dynamics 365 SalesDescribe leads and the process for qualifying leadsDescribe the opportunity management processDescribe the quote lifecycleDescribe the order management and invoice management processesDescribe use cases for business process flowsDescribe the product catalog, prices list, and unit groupsDescribe Copilot in SalesDescribe Sales acceleratorDescribe Sales capabilities and related appsDescribe sales pipeline and forecasting conceptsDescribe use cases for and capabilities of Sales InsightsDescribe use cases for and capabilities of LinkedIn Sales NavigatorDescribe use cases for the Dynamics 365 Sales mobile appDescribe Microsoft Sales CopilotDescribe Dynamics 365 Customer Service (20-25%)Explore Customer ServiceDescribe use cases for Dynamics 365 Customer ServiceDescribe the functionality for workload management, including basic routing (basic queues), Unified Routing, and Agent InboxDescribe knowledge management in Dynamics 365 Customer ServiceDescribe the case lifecycle including service-level agreements (SLAs) and entitlementsDescribe use cases for Copilot in Customer ServiceDescribe Customer Service capabilities and related appsDescribe Omnichannel for Customer ServiceDescribe reporting and data visualization options in Customer ServiceDescribe use cases for agent productivity toolsDescribe the Omnichannel Supervisor experienceDescribe Dynamics 365 Field Service (15-20%)Explore Field ServiceDescribe use cases for Field ServiceDescribe the work order lifecycleDescribe inspections in Field ServiceDescribe the Field Service mobile appDescribe use cases of Copilot in Field ServiceDescribe capabilities related to Field ServiceDescribe resource and scheduling processesDescribe asset management and customer assetsDescribe Connected Field Service for Dynamics 365Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%)Describe the foundations of customer engagement appsDescribe customer engagement appsDescribe Microsoft Power Platform as it relates to customer engagement appsDescribe Microsoft Dataverse as the foundation for customer engagement appsNavigate to and within customer engagement appsDescribe Copilot for Dynamics 365 CRM appsDescribe shared activities and integration options in customer engagement appsDescribe customers and activitiesDescribe search options and filter criteriaDescribe reporting capabilities including dashboards, charts, and viewsDescribe Microsoft Teams integrationDescribe Microsoft Outlook integrationDescribe Microsoft Excel and Word integrationDescribe Microsoft SharePoint integrationDescribe use cases for and capabilities of Dynamics 365 Customer VoiceOverall, the MB-910 practice exam is an essential tool for anyone who wants to excel in Microsoft Dynamics 365. By taking this exam, you will gain the knowledge and skills needed to succeed in a customer-facing role and drive business success. With its focus on real-world scenarios, detailed explanations, time management, and challenging questions, this practice exam will help you become a master of Microsoft Dynamics 365. So don't wait any longer - start preparing for the MB-910 exam today and take your career to the next level.

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