Overview

This course is for everyone, allows you to learn everything about Amadeus GDS ticketing; you will know how to make complete reservations, how to manage reservations, how to handle after-sales service for cancellation, refund or exchange requests (Reissue).- How the Amadeus Reservation system works.- Flight availability requests:- Commands: "AN" and "SN" and their options.- How to choose one or more flight segments.- Requests for displaying flight frequencies with "TN"- Coding and encoding of cities, airports.- Coding and encoding of airlines, countries, equipment.- How to make a reservation (PNR):- The 5 mandatory elements of a Passenger Name Record- Single-passenger, single-segment reservation- Single-passenger, multi-segment reservation- Multi-passenger, single-segment reservation- Multi-passenger, multi-segment reservation- How to search for a reservation (PNR): By booking reference - By name. - By first and last name.- Passenger types (baby, child, youth and senior)- How to manage and modify reservation elements.- How to indicate special services (additional baggage, special meal, animal in scout, wheelchair, etc.).- How to price a reservation, how to choose the best possible rate- How to indicate the payment method.- How to choose the passenger seat and price it.- How to issue and print electronic tickets.- How to enter passenger documents, passport, identity card.- Corrected exercise "Complete Reservation" on the Amadeus system:- Electronic Miscellaneous Document (EMD):- Concept of TQT Fare Mask- Concept of TQM mask of penalties and special services.- How to book an open ticket (Open Segment)- How to display Fare conditions, search for penalties in the event of a request for reimbursement or exchange of date or class or itinerary.- How to display refund penalties.- How to display fare supplements in case of exchange of date, time, class or itinerary.- How to display ticket statuses: - exchangeable or non-exchangeable - refundable or not refundable- Difference between a Revalidation and a Reissue:- How to manage after-sales: - How to cancel (Void) a ticket. - How to proceed to a Full refund with Amadeus Ticket Changer. - How to proceed to a partial refund with Amadeus Ticket Changer. - How to proceed to a Full refund in Manual.- Corrected exercise FULL refund with ATC on Amadeus system.- Corrected exercise Partial refund with ATC on Amadeus system. - Corrected exercise FULL refund in manual on Amadeus system. - How to proceed with the exchange of date, class or itinerary with Amadeus Ticket Changer. (ATC Reissue):- Corrected exercise of exchange of date in ATC on Amadeus system. - Corrected exercise of exchange of class in ATC on Amadeus system. - Corrected exercise of exchange of date in manual on Amadeus system. - How to proceed with an exchange of date, class or itinerary in Manual. (Manual Reissue):- How to proceed with a revalidation.- How to display the cash register statements (fortnightly).- How to list all your reservations: - by company - by date - all your reservations- How to insert a remark for the passenger.- How to insert a remark for the cabin crew.* Several quizzes for each section.* PDFs to download.

Skills

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