Overview

Why you can't afford to ignore KPIs…Key Performance Indicators are essential to anyone who takes their work, business or craft seriously. Whether you're an individual focusing on career progression, or a multi-level organisation wanting to improve productivity in your teams, KPIs are one of the most effective business strategies for increasing productivity, growth and turnover.KPIs give you valuable insights so you can review your current performance objectively and highlight all the opportunities for improvement. Whether you're a start-up with a sharp focus on growth, or an analyst implementing a new reporting system, this course will level-up your data skills and help you get a solid set of KPIs up and running so you can drive performance and bring profound benefits to your team, business or organisation.KPIs: The Road To Rapid ImprovementsThis course provides you with practical tools and techniques to plan and structure your KPI strategy so you can make informed business decisions and achieve high performance in all aspects of your organisation. From looking at what KPIs are and why we need them, to how to choose the right indicators for your business, we'll also explore how to effectively present your data to get the maximum impact using clear and easy-to-understand charts, graphs and infographics.From understanding the hierarchy of KPIs to learning how team leaders and department heads can ensure their performance indicators align to achieve the overall company objectives, this course will take you through evaluating existing metrics and highlighting some cardinal sins that you'll want to avoid. This course will make you feel confident in planning, implementing and reporting your most important performance data.Take the lead!By the time you finish this course, you'll understand how to select and implement a robust set of KPIs that best suit your business, allowing you to analyse performance, make adjustments and motivate your team to create change and achieve great things. A good set of KPIs will bring extensive benefits to every team looking to get more from their performance - and you're now in a great place to take the leading role in making that happen.About Laurence GartsideLaurence Gartside is a management consultant and business operations coach with a master's degree in manufacturing, engineering and management from the University of Cambridge. He has consulted for numerous major companies around the world and is the founder of Rowtons Training.In this course, you will learn:• Practical tools and techniques that will enable you to implement a robust set of KPIs• How to make sure your KPIs align with the wider business objectives• Tools to help you present your data in a clear and engaging way• Choosing which metrics you should be measuring to enforce real, effective change in your business• Find it easy to create a set of KPIs that will transform your working practices, whether as part of a larger company or for your own venture• Learn how to create complementary metrics that will work together to ensure the best possible outcomes• How to deal with objections and resistance from other team members who don't yet understand the transformative power of a solid set of KPIs• Take back control of your performance and understand what drives improvements and what might be holding you back from achieving your full potential• Level-up your data skills so you can move up the career ladderStart getting your business back on track with a set of KPIs that will increase productivity, growth and turnover and transform your organisation TODAY!Full Course Contents1. Introduction to Key Performance IndicatorsBenzo's Ice Cream - KPI Course OverviewWelcomeThe Green Mayor Joke - Part 1The Green Mayor Joke - Part 2The JourneyWho uses Performance Metrics?2. Who uses KPIs?What are KPIs?Do we really need KPIs?Why do we need KPIs?Mission, Vision, Strategy, GoalsExampleHierarchy of KPIs3. Business Performance ManagementBusiness Performance - IntroductionBusiness Perspective - MetricsOperations Perspective - MetricsOperations Perspective - ExamplesMetrics vs KPIsObjectives & Key Results (OKR)Progress, Plans, Problems (PPP)4. Choosing and Evaluating MetricsChoosing and Evaluating Metrics - IntroductionGood MetricsBad MetricsThe Cobra EffectDysfunctional BehavioursSub part Optimization ≠ System Optimization - Part 1Sub part Optimization ≠ System Optimization - Part 2Evaluating MetricsKPIs aren't everythingImportant Concepts - IntroductionLeading vs Lagging KPIsIntegrated / Complementary MetricsBalanced Scorecards5. ImplementationImplementing KPIs - IntroductionStart with what you can controlObjection HandlingObjection Handling - The "Real" ObjectionsVisibility of KPIsTelling a story (with KPIs)Telling a story (with KPIs) - Top Tips6. Presentation of KPIsPresenting KPIs - IntroductionCharts and GraphsLine, Bar, Hybrid & Scatter ChartsWaterfall & Pie ChartsHistogram, Tables and GaugesPresenting Data - Key PointsReviewing Examples - Charts and Graphs PresentationInfographics - IntroductionInfographics - Evaluating ExamplesDashboards - IntroductionDashboards - Evaluating Examples7. ConclusionWrap UpConclusionHow to Get your Certificate

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