Overview

The first thing you should know about ITIL 4 is that it emphasizes value creation rather than just service delivery.A service, according to ITIL 4, is "a method of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks."The key to understanding ITIL 4 is to understand how the terms value, outcomes, costs, and risks have been used, and how this is fundamental to delivering IT services.ITIL 4 Foundation introduces an end-to-end operating model for developing, delivering, and continuously improving technology-enabled products and services.ITIL 4 Foundation is designed for anyone who needs to understand the fundamentals of IT and digital service delivery and wants to assist their organization in embracing the new service management culture. It is intended for professionals who are just beginning their ITIL 4 journey or who want to refresh their existing ITIL knowledge.The second thing you should know about ITIL 4 is that it describes four dimensions of service management that must be taken into account in order for an organization to take a balanced approach. These various dimensions, or perspectives, must be incorporated into any service design, service management design, and improvement plan. (sysaid)

Skills

Reviews