If you work with customers, patients, clients or let's say human beings, you know that sometimes they can be difficult. We have all heard the term 'soft skills' and we all know that the empty apologies and ear to ear fake smiles do little to appease an upset customer. Amas provides real world tools that help you to effectively deal with difficult customers, no matter the industry. As a matter of fact, you may find the tools effective when communicating with peers, co-workers, management, and even family. You will learn the following:How to use positive framing When it is appropriate to become an advocate for your customerThe magic of anchoring, they use it sales and Amas will show you how to use it with service The five things you can do to deliver six star serviceSmall talk happens naturally but you can use it to help you deal with difficult situations, Amas will show you how. If you have ever struggled with how to deal with a difficult customer and you are tired of being told by your boss to smile more, smile bigger, and say you are so so sorry, this this the course for you. Truth is customers could care less about your smile but these tools work!