Overview

This course is perfect for those who want to master, in practice, the creation of intelligent IVRs, API integrations, callback automation, and connecting Genesys Cloud to Salesforce - all without requiring prior development or programming experience.You will learn how to build efficient flows in Architect, configure data tables, create custom Data Actions with OAuth authentication, and consume external services. We will also cover how to validate customer information, such as documents, and automate callback processes using conditional logic and real APIs.The course is straightforward, with practical examples, real calls, and interaction analysis that simulate common everyday situations. All you need is access to a Genesys Cloud organization - even a test one - to practice everything taught.And there's more: new lessons are frequently published at no additional cost, bringing updated scenarios, industry best practices, and complete solutions.Throughout the course, you can leave comments with questions or even suggest new topics. Your suggestions are welcome and might become future lessons!If you are an analyst, CX professional, IT specialist, Genesys partner, or work in platform implementation, this course will provide you with the foundation, confidence, and autonomy to work efficiently and securely with Genesys Cloud.If you are an analyst, CX professional, IT specialist, Genesys partner, or work in platform implementation, this course will provide you with the foundation, confidence, and autonomy to work efficiently and securely with Genesys Cloud.By the end of the training, you'll be fully equipped to design, test, and deploy real-world solutions that enhance customer experience and operational efficiency.

Skills

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