Overview

This course provides an in-depth analysis of customer service issues, providing strategic solutions to retain customers and gain referrals. Our five-star customer service program serves as the foundation for achieving excellence, achieving new heights, and challenging your competitors.The real value to your company is the amount of direct/indirect savings you will realize. Keeping your customers happy and satisfied will bring dividends in retaining existing business and getting referrals. "It cost less to grow a business through referrals than ad spend"At the end of this program, participants should be able to:Define five-star service. Recognize gaps in existing customer service programs.Know the 8-step action plan. Recommend steps for improvements based on the 8-step action plan.Show where improved customer service can both save the company time and money. Plan the implementation of a five-star customer service program.Do your customers have a seat at the table?Visualize the benefits that your customers will appreciate. How will that make your customers feel towards your company? Will your customers, former customers, and potential customers have a positive story to tell?Implementing a Five-Star Customer Service Program, does not have to be painful, however without leadership, and commitment no transformation will take place.

Skills

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