Overview

***** Practice test reviewed by Microsoft 365 experts. *****Plan and Configure Microsoft Teams Phone (25-30%)* Plan and design a Microsoft Teams PSTN solution choose an appropriate PSTN connectivity solution identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones plan network topology plan for integration of Certified Contact Center solutions* Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect choose between porting and acquiring numbers for Teams Calling Plans acquire phone numbers for Teams Calling Plans from Microsoft create a port order for Microsoft service and user numbers  create a request to convert between Microsoft service and user numbers  configure Operator Connect* Configure Phone policies install Microsoft Teams PowerShell module  design and configure a tenant dial plan configure calling policies configure call park policies configure caller ID policies configure outbound call restrictions configure inbound call blocking configure compliance recording* Configure auto attendants and call queues design call flows for auto attendants and call queues configure auto attendants and call queues deploy channel-based call queues configure resource accounts, including cloud and hybrid environments assign licenses to the resource accounts assign phone numbers to resource accounts assign a resource account to an auto attendant or call queue configure Microsoft 365 Groups for voicemail configure holidays for auto attendants and call queues configure custom Music-on-Hold * Configure audio conferencing choose between per-user and per-minute licensing set a default audio conferencing bridge configure a conference bridge number configure a toll-free conference bridge number deploy toll-free audio conferencing configure communication credits for audio conferencing configure Operator conferencing from separate providersDesign and configure emergency calling design dynamic emergency calling scenarios define emergency locations configure client discovery of emergency locations configure emergency calling policiesOptimize Network Performance (5-10%)* Design network infrastructure for optimal Microsoft Teams Phone performance determine network readiness for Microsoft Teams design network requirements by using the Network Planner in Microsoft Teams  perform a network analysis  design and validate local internet breakout strategy for client media optimization design and validate VPN split tunneling design organization QoS requirements and policies configure Microsoft Teams QoS policies * Implement network topology configure a network topology add WAN IPs to a network topology add locations to a network topology create and assign a Microsoft Teams network roaming policy Plan and Configure Direct Routing (15-20%)* Design Direct Routing call flows plan and design PSTN connectivity by using Direct Routing recommend a Session Border Controller (SBC) solution based on PSTN connectivity recommend a multiple SBC solution based on requirements* Implement SIP trunking with Direct Routing identify configuration requirements between the SBC and Microsoft create and configure an online PSTN gateway create PSTN usage records create and configure voice routes create and configure voice routing policies validate Direct Routing SBC connectivity test Direct Routing connections * Extend a Direct Routing infrastructure design and configure Location Based Routing (LBR) design and configure Local Media Optimization (LMO) configure gateway translation rules create a validated emergency address configure on-network conferencing for Direct Routing * Deploy and maintain a Survivable Branch Appliance (SBA) plan and configure an SBA assign SBA policies to users test SBA functionality plan for SBA and SBC maintenance and updatesConfigure and Manage Microsoft Teams Phone for Voice Users (15-20%)* Enable users for Microsoft Teams Phone assign Teams Phone license assign a Microsoft Teams Calling Plan license assign user dial plans assign numbers to users assigning verified emergency address location assign a calling policy to a user assign a usage location to a user* Enable users for Direct Routing  assign a voice routing policy to a user for Direct Routing assign a number to a user by using PowerShell enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell* Enable per-user calling features  configure group call pickup  configure call delegation and call delegates configure call forwarding configure simultaneous ring enable and configure audio conferencing  assign a dial-out policy* Migrate voice users  validate Skype for Business hybrid configuration and connectivity migrate users between on-premises and cloud  migrate Skype for Business Common Area Phones to Microsoft Teams migrate Skype for Business Meeting Rooms to Microsoft TeamsPlan and Configure Microsoft Teams Clients and Devices (5-10%)* Plan and configure Microsoft Teams Phones and Teams displays recommend a Microsoft Teams Phone based on business and security requirements recommend a Microsoft Teams display based on business and security requirements assign Common Area Phone licenses to common area phones deploy Skype for Business phones (3PIP) deploy Microsoft Teams phones  deploy Common Area Phones deploy Microsoft Teams displays configure remote provisioning and sign-in for Android devices update Microsoft Teams devices remotely* Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android recommend Microsoft Teams Rooms based on business and security requirements manage Microsoft Teams Rooms devices assign an audio-conferencing bridge service number to a Microsoft Teams Room configure accounts for Microsoft Teams Rooms define local Users & Groups on Microsoft Teams Rooms on WindowsMonitor and Troubleshoot Microsoft Teams Phone (15-20%)* Monitor Microsoft Teams Phone  configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels configure Power BI reports for CQD monitor SBC health* Monitor and troubleshoot Microsoft Teams clients and devices troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs troubleshoot configuration profiles in Microsoft Teams configure Notifications & alerts in Microsoft Teams admin center monitor Microsoft Teams Rooms troubleshoot Azure AD Sign-in issues for Microsoft Teams devices troubleshoot user provisioning by using MCOValidationError* Troubleshoot call failure and call quality interpret Microsoft Teams media flows  troubleshoot call failures by using client logs troubleshoot a missing dial pad troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 Admin Center troubleshoot tenant dial plans by using regular expressions and PowerShell  troubleshoot dynamic emergency address by using client debug logs interpret E.164 Normalization Rules in a tenant dial plan analyze reverse number lookup  troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool troubleshoot calls by using Real-time Telemetry troubleshoot calls by using Advanced Call Analytics  troubleshoot calls by using the CQD  inspect PSTN usage reports for SIP call failures analyze QoS markers by using a network trace * Troubleshoot Direct Routing connectivity  troubleshoot firewall issues for Direct Routing troubleshoot certificate Issues for Direct Routing troubleshoot SIP options issues for Direct Routing investigate and diagnose calling issues by using an SBC SIP trace

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