Overview

DY365 Customer Insights - Journeys Overview is designed for business users, functional consultants, and CRM professionals who want to start using Dynamics 365 Customer Insights - Journeys with confidence.Whether you're completely new to the platform or looking to sharpen your skills, this course walks you through the most important tools and features to help you create effective, real-time marketing journeys.You'll learn how to:Navigate the interface and set up your environmentCreate and manage audience segments based on live dataDesign responsive emails, templates, content blocks and SMSBuild automated journeys triggered by customer actions Stay compliant using consent and preference toolsTrack performance using built-in analytics and reportingBy the end of this course, you'll be ready to start building your own journeys, managing campaigns, and improving engagement without needing a technical background.You'll also get access to:Practical walkthroughs and step-by-step demosReal marketing examples you can apply in your roleTemplates and tools to help you get started fasterEfforts required to understand the platform and be hands on. - 10 hrs Microsoft resources provided in each module - learn as you create with the modules. If you're ready to unlock the value of Customer Insights - Journeys, this course is for you.Thank you!!

Skills

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