Overview

Test DetailsRequired Exam: A+ Core 1 (220-1202)Number of Questions: Up to 90Question Types: Multiple-choice and performance-basedTest Duration: 90 minutesRecommended Experience: 12 months of hands-on experience in roles such as help desk support technician, desktop support technician, or field service technicianPassing Score: 675 (on a scale of 100-900)Exam Objectives (Domains)The following table outlines the domains covered by this exam and their respective weightings:DomainPercentage of Examination:1.0 Operating System2.0 Security3.0 Software Troubleshooting4.0 Operational Procedures1.0 Operating System1.1 Explain common operating system (OS) types and their purposes1.2 Given a scenario, perform OS installations and upgrades in a diverse environment1.3 Compare and contrast basic features of Microsoft Windows editions1.4 Given a scenario, use Microsoft Windows operating system features and tools1.5 Given a scenario, use the appropriate Microsoft command-line tools1.6 Given a scenario, configure Microsoft Windows settings1.7 Given a scenario, configure Microsoft Windows networking features on a client/desktop1.8 Explain common features and tools of the macOS/desktop operating system1.9 Identify common features and tools of the Linux client/desktop operating system1.10 Given a scenario, install applications according to requirements1.11 Given a scenario, install and configure cloud-based productivity tools2.0 Security2.1 Summarize various security measures and their purposes2.2 Given a scenario, configure and apply basic Microsoft Windows OS security settings2.3 Compare and contrast wireless security protocols and authentication methods2.4 Summarize types of malware and tools/methods for detection, removal, and prevention2.5 Compare and contrast common social engineering attacks, threats, and vulnerabilities2.6 Given a scenario, implement procedures for basic small office/home office (SOHO) malware removal2.7 Given a scenario, apply workstation security options and hardening techniques2.8 Given a scenario, apply common methods for securing mobile devices2.9 Compare and contrast common data destruction and disposal methods2.10 Given a scenario, apply security settings on SOHO wireless and wired networks2.11 Given a scenario, configure relevant security settings in a browser3.0 Software Troubleshooting3.1 Given a scenario, troubleshoot common Windows OS issues3.2 Given a scenario, troubleshoot common mobile OS and application issues3.3 Given a scenario, troubleshoot common mobile OS and application security issues3.4 Given a scenario, troubleshoot common personal computer (PC) security issues4.0 Operational Procedures4.1 Given a scenario, implement best practices associated with documentation and support systems information management4.2 Given a scenario, apply change management procedures4.3 Given a scenario, implement workstation backup and recovery methods4.4 Given a scenario, use common safety procedures4.5 Summarize environmental impacts and local environment controls4.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts4.7 Given a scenario, use proper communication techniques and professionalism4.8 Explain the basics of scripting4.9 Given a scenario, use remote access technologies4.10 Explain basic concepts related to artificial intelligence (AI)

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