Overview

Test DetailsRequired Exam: A+ Core 2 (220-1102)Number of Questions: Up to 90Question Types: Multiple-choice and performance-basedTest Duration: 90 minutesRecommended Experience: 12 months of hands-on experience in roles such as help desk support technician, desktop support technician, or field service technicianPassing Score: 700 (on a scale of 100-900)Exam Objectives (Domains)The table below outlines the domains covered by this exam and their respective weightings:Domain Percentage of Examination1.0 Operating Systems31%2.0 Security25%3.0 Software Troubleshooting22%4.0 Operational Procedures22%Total 100%1.0 Operating Systems1.1 Identify basic features of Microsoft Windows editions1.2 Given a scenario, use the appropriate Microsoft command-line tool.1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS).1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility.1.5 Given a scenario, use the appropriate Windows settings1.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop.1.7 Given a scenario, apply application installation and configuration concepts.1.8 Explain common OS types and their purposes.1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment.1.10 Identify common features and tools of the macOS/desktop OS.1.11 Identify common features and tools of the Linux client/desktop OS.2.0 Security2.1 Summarize various security measures and their purposes2.2 Compare and contrast wireless security protocols and authentication methods.2.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods.2.4 Explain common social-engineering attacks, threats, and vulnerabilities2.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS.2.6 Given a scenario, configure a workstation to meet best practices for security2.7 Explain common methods for securing mobile and embedded devices.2.8 Given a scenario, use common data destruction and disposal methods.2.9 Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks.2.10 Given a scenario, install and configure browsers and relevant security settings.3.0 Software Troubleshooting3.1 Given a scenario, troubleshoot common Windows OS problems.3.2 Given a scenario, troubleshoot common personal computer (PC) security issues.3.3 Given a scenario, use best practice procedures for malware removal.3.4 Given a scenario, troubleshoot common mobile OS and application issues.3.5 Given a scenario, troubleshoot common mobile OS and application security issues.4.0 Operational Procedures4.1 Given a scenario, implement best practices associated with documentation and support systems information management.4.2 Explain basic change-management best practices.4.3 Given a scenario, implement workstation backup and recovery methods.4.4 Given a scenario, use common safety procedures.4.5 Summarize environmental impacts and local environmental controls.4.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.4.7 Given a scenario, use proper communication techniques and professionalism.4.8 Identify the basics of scripting.4.9 Given a scenario, use remote access technologies.

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