Overview

Cisco Certified Support Technician (CCST) IT Support - 100-140Course by CertCraft InstituteThe CCST IT Support course from CertCraft Institute prepares learners for the Cisco 100-140 certification exam, focusing on essential IT support skills. This course helps build foundational knowledge in computer systems, hardware, operating systems, software installation, troubleshooting, and customer service-critical for entry-level IT support roles.What You'll LearnUnderstand core IT concepts including hardware, software, and operating system functionsSet up, configure, and troubleshoot common devices and peripheralsManage user accounts, permissions, and software installations in desktop environmentsApply best practices for customer support, ticketing systems, and documentationIdentify common issues related to performance, connectivity, and securityRequirementsBasic familiarity with using a computer and navigating common applicationsNo prior IT support experience requiredAccess to a Windows or macOS computer with internet connectionWho This Course Is ForIndividuals preparing for the Cisco CCST IT Support (100-140) certification examStudents and recent graduates looking to begin a career in IT supportEntry-level IT staff and help desk technicians building practical skillsCareer changers seeking a first step into the IT fieldTopics CoveredIT FundamentalsHardware components: CPUs, memory, storage, input/output devicesSoftware types: operating systems, productivity software, driversDevice types: desktops, laptops, mobile devices, printersOperating Systems and SoftwareInstalling, updating, and maintaining Windows and macOS environmentsUnderstanding file systems, user settings, and basic system toolsManaging applications, drivers, and system updatesTroubleshooting and SupportDiagnosing hardware and software issuesInterpreting error messages and logsPerforming resets, driver updates, and device replacementsNetworking BasicsIdentifying IP addressing, Wi-Fi, and Ethernet settingsTroubleshooting network connectivity and printer sharing issuesUnderstanding VPNs and basic firewall conceptsSecurity and SafetyRecognizing malware and using antivirus toolsPracticing safe browsing and user access controlsApplying secure password and device policiesCustomer Service and DocumentationUsing help desk ticketing systemsCommunicating effectively with usersDocumenting support steps and resolutionsThis CertCraft Institute course is an accessible entry point into IT support and technical troubleshooting. It prepares learners for success on the Cisco CCST IT Support exam and supports real-world job readiness in desktop support, help desk, and field technician roles.

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