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Sample Questions:Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREEMetal work surfaceCRT discharge toolGrounded work matWrist strap and cordWireless wrist strapStatic-shielding bagsYou are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWOground yourself and the equipment you are working onalways place ESD-sensitive components on metal surfacesdischarge the display to protect the other ESD-sensitive componentshandle any ESD-sensitive components by the connectors, rather than by the edgesask other technicians to avoid touching you when you are working on ESD-sensitive componentsYou are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?Handle the battery with one hand, pressing between the soft side and the hard side.Re-cover any punctures or tears in the soft mylar covering with Kapton tape.Handle the battery any way; it does not matter.Hold the battery carefully by its edges only.Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?You want to check a Mac for accidental damage.You want to verify product functionality after a repair.Your customer wants to run diagnostics on his Mac Pro.You need to verify that all installed applications have been updated.Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?The contents of RAM are written to NVRAM before sleep.The contents of the hard disk are encrypted before sleep.The contents of RAM are written to hard disk before sleep.The contents of the hard disk are read into RAM before sleep.What is the proper way to calibrate the main battery in a MacBook?Charge the battery while running the Battery Calibration Utility.The battery is calibrated out of the box; no further steps are needed.Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.

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