Go to Course: https://www.coursera.org/learn/voice-of-the-customer-voc-enhancing-experiences
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Voice of the Customer (VoC): Enhancing Experiences
In today's global, local, and highly personalized marketplaces, the customer experience is no longer transactional and one-sided. As technology evolves, providing the most personalized "experiences" when searching, buying, and consuming products and services, organizations need to create channels and methods to "Listen" to their customers.
In today's rapidly evolving global and personalized marketplaces, delivering exceptional customer experiences is no longer a one-time transaction but a continuous process. To thrive in this dynamic landscape, organizations must harness the power of the Voice of the Customer (VoC) – a practice that involves actively listening to customers to understand their preferences, needs, and feedback. This course equips participants with the tools, methods, and strategies to not only collect valuable custo
Lessons were very clear and straight to the point. Highly recommended!
This course is a guide to understand customers more and also to enhance customers needs and analyzing them too
I love the class, the course instructor, the topics and all the course entails. Well done sir!
Very instructional course, I have always been intrigued by customer service. This is a whole new level of customer satisfaction! Great course to take! highly recommended.
The course structure and the content is Excellent. Also it is delivered in a very engaging way. Great work !!