Technical Diagnostics and Troubleshooting Techniques

Microsoft via Coursera

Go to Course: https://www.coursera.org/learn/technical-diagnostics-and-troubleshooting-techniques

Introduction

Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Syllabus

Introduction to troubleshooting methodologies

In this module, you'll be introduced to the concept and importance of troubleshooting, problem-solving strategies and models, and the common hardware issues that may arise in a computer system.

Troubleshooting operating systems

In this module, you'll explore various software issues, and tools for troubleshooting across different operating systems, such as Windows, Linux, and macOS. You'll also learn how to troubleshoot system-related and cross-platform issues.

Advanced troubleshooting techniques

In this module, you'll l be equipped with advanced troubleshooting techniques and skills for resolving complex and uncommon issues. You'll also learn how to use diagnostic tools and utilities, troubleshoot networking scenarios, and deal with various other issues and their resolutions.

Final capstone project and assessment: Technical troubleshooting diagnostics

In this module, you'll be given the opportunity to apply your troubleshooting knowledge and skills to a realistic and complex problem. You'll be provided with multiple diagnostic outputs and will be tasked with identifying the issue and recommending a solution. You'll also be required to document and communicate the troubleshooting process and outcome.