SAP Customer Engagement and Discovery

Go to Course: https://www.coursera.org/learn/sap-customer-engagement-and-discovery

Introduction

### Course Review: SAP Customer Engagement and Discovery **Overview** In the ever-evolving landscape of technology consulting, understanding how to effectively engage with customers and align solutions with their transformation goals is vital. The "SAP Customer Engagement and Discovery" course, part of the SAP Technology Consultant Professional Certificate program, offers a comprehensive dive into SAP's Activate methodology, providing learners with the tools they need to excel in customer engagement. **Course Structure** The course is thoughtfully structured into several modules, each focusing on key aspects of customer engagement and technology consulting: 1. **Introduction to SAP Customer Engagement and Discovery** This module lays the groundwork for understanding how SAP interacts with customers throughout different project phases. By exploring typical customer project activities—from strategy development to project kick-off—it sets a solid foundation for what participants can expect in the world of SAP consulting. The insights gained here are invaluable for anyone wishing to understand the complex dynamics involved in customer engagements. 2. **Gathering Customer Information and Insights** Here, learners will engage with practical methods to collect insights crucial for the analysis phase. Through techniques such as discovery workshops and interviews, participants will come to appreciate the importance of understanding a customer’s business, technology, and data landscape. This module highlights metrics and models that are essential for effective business and technical analysis, which is a cornerstone of successful consulting. 3. **Preparing for Solution Analysis and Design** This module is pivotal as it focuses on the preparatory steps needed before delving into solution analysis and design. It covers configuring environments and tools for conducting fit-to-standard workshops, allowing for a seamless transition into deeper analysis. 4. **Communicating Business Value and Seeking Signoff** Effective communication is crucial in consulting, and this module emphasizes how to articulate the business value of proposed solutions to key stakeholders. By learning how to construct a Customer Journey Roadmap and secure stakeholder buy-in, participants will gain an essential skill that enhances their consulting toolkit. 5. **Hands-on Project** The practical application of the learned concepts is showcased in the hands-on project, where participants will analyze an SAP customer case study. This experiential learning opportunity will allow learners to collaborate with peers and utilize a template to create a Customer Journey Map Plan, culminating in a presentation to the customer. This experience not only fosters theoretical understanding but also hones communication and collaboration skills. **Course Recommendations** For anyone interested in a career in technology consulting, specifically within the SAP ecosystem, this course comes highly recommended. Here’s why: - **In-depth Knowledge**: It offers an insightful look into SAP’s methodologies, ultimately promoting a more profound understanding of technology's role in business transformation. - **Practical Approach**: The hands-on project allows learners to apply their knowledge in real-world scenarios, enhancing their readiness for future roles in consultancy. - **Skill Development**: The focus on communication, stakeholder engagement, and insights gathering prepares participants to interact effectively with clients—a vital skill in consulting. - **Peer Collaboration**: Engaging with peers fosters a collaborative learning environment, allowing for diverse perspectives and insights. ### Conclusion In conclusion, the "SAP Customer Engagement and Discovery" course provides essential training for aspiring technology consultants. Through a blend of theoretical knowledge and practical application, learners will emerge equipped to engage with customers effectively and drive successful business transformations. Whether you are new to SAP or looking to enhance your consulting skills, enrolling in this course will undoubtedly be a step in the right direction for your professional growth.

Syllabus

Introduction to SAP Customer Engagement and Discovery

In this module we'll explore how SAP engages with customers, from opportunity stage to project set-up. We'll cover program and planning activities for a typical customer project including strategy, approach, roles and responsibilities and running a project kickoff session. We'll learn about the key elements of SAP's Activate Methodology and how it can accelerate project work. Finally, we'll look at what a Technology Consultant does in the engagement and discovery phase.

In this module we'll cover how to gather customer information and insights as inputs for the analysis phase. We'll look at metrics or models that can be used in business or technical analysis and ways to gather business, data and technical information including discovery workshops, interviews, observations or surveys. Finally, we'll use the insights we've gathered to assess whether the customer's business objectives are aligned with the current organization.

In this module we'll get ready for the analysis and design phase. This includes key preparation and technical set-up activities like ensuring the team is ready and configuring environments and tools to run fit-to-standard process workshops. We'll explore SAP's fit-to-standard analysis approach and compare it with other models, frameworks and tools used to analyse technology and business landscapes.

In this module we'll walk through how to identify and communicate the solution's business value to the customer's key stakeholders. We'll explore best practices for documenting your findings during discovery and your approach for the analysis and design phase in a Customer Journey Roadmap. We'll walk through how to identify and communicate the SAP solution's business value to the customer's key stakeholders, including how to seek customer feedback and signoff to move to the next phase.

You will assess an SAP Customer Case Study to understand the customer's organization, business objectives and technology landscape. Following the assessment instructions, you'll use a template to complete and submit a Customer Journey Map Plan explaining how you will collaborate with other SAP professionals to prepare the customer for the analysis and design phase. Then you'll summarize your Customer Journey Map Plan approach in a short precis or by recording a video to present to the customer. To put your learning into practice you'll review the assessment submission of two (2) peers using the peer review rubric provided.