Salesforce Introduction

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Go to Course: https://www.coursera.org/learn/salesforce-admin-certification-salesforce-introduction

Introduction

Grasp the essentials of Cloud Computing and their business applications.

Understand the core principles of Customer Relationship Management (CRM).

Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.

Distinguish between Salesforce Classic and Lightning experiences.

Syllabus

Introduction to Salesforce

This module covers cloud basics, CRM concepts, user setup, customization, and management. By the end of this module, learners will be able to navigate the Salesforce, customize layouts, and manage user settings.

Sales Cloud Essentials

This module covers lead management, email templates, quote creation, Service Cloud features, and App Exchange basics. By the end of the module, learners will manage sales processes effectively within Salesforce.