English in the Workplace: Soft skills

Pontificia Universidad Católica de Chile via Coursera

Go to Course: https://www.coursera.org/learn/ingles-en-el-contexto-laboral-habilidades-blandas

Syllabus

Course Introduction

The purpose of this self-instructional course is to teach lexical-grammatical structures in English at the intermediate level (B1 of the Common European Framework of Reference for Languages) used in soft skills in the workplace, such as effective communication, active listening, meeting management, delegation, conflict management, and effective feedback.

MODULE 1: Effective Communication & Active Listening

Module 1 opens with our expert Christopher MacGuire sharing his insights on two essential workplace soft skills: effective communication and active listening. You will be able to learn and practice expressions necessary to achieve effective communication through the identification of emotions, thoughts and intentions, and active listening in the work context. Further, with the virtual teacher’s help, you will analyze and practice tag and echo questions.

MODULE 2: Meeting Management & Delegating

Renowned leadership professor Rodrigo Jordán begins the module by giving his opinion on effective meeting management in an engaging interview. In the second part, he provides some valuable reflections on workplace delegation. Throughout the module you will be able to analyze and practice the lexical structures associated with the aforementioned soft skills, empowering you to use them confidently.

MODULE 3: Managing Conflicts & Effective Feedback

The Module starts with an interesting interview featuring psychologist Isidora Brieba Vial where she presents her views on managing conflicts. Then, in the second part, we turn to Francisca Yañez, who holds a Ph.D in economics and engineering, as she explores the skill of providing effective feedback in the professional sphere. In this module, expressions and strategies for both conflict management and effective feedback are analyzed in depth.

Course Completion

Overview

El propósito de este MOOC es entregar las herramientas lingüísticas necesarias para la expresión de habilidades blandas en el contexto laboral, tales como: comunicación efectiva, escucha activa, gestión de reuniones, delegación de trabajo, manejo de conflictos y retroalimentación efectiva, de acuerdo a lo establecido en el nivel B1 del Marco Común Europeo de Referencia para las Lenguas (MCER). Los profesionales y el personal ejecutivo de diferentes empresas necesitan tener habilidades para ap

Skills

Reviews

Best mook test in imporove communication and confidence

Overall good contents to learn and use in the professional life

It's a great blend of communication and soft skills

Very helpful and well-organized. Thank you everyone!

It was great to have the opportunity to take this course. There is a lot of material that can increase my knowledge :D