Conflict Resolution Skills

Go to Course: https://www.coursera.org/learn/conflict-resolution-skills

Introduction

# Course Review: Conflict Resolution Skills on Coursera In the modern world, effective communication is crucial, especially when navigating conflicts. Understanding how to resolve disagreements in a positive manner is not just beneficial for personal relationships; it's essential for professional success as well. The online course **Conflict Resolution Skills**, offered on Coursera, is a valuable resource for anyone looking to enhance their conflict management abilities. In this review, I’ll dive into the course's structure, content, and overall effectiveness while highlighting why I recommend it for those seeking to master conflict resolution. ## Course Overview The **Conflict Resolution Skills** course is designed to equip learners with the necessary tools to handle conflicts constructively. It emphasizes that resolving conflicts is a skill that can be mastered through practice and understanding. One of the central tenets of this course is the significance of being heard during conflicting situations, which promotes healthier resolutions. Participants explore essential components such as active listening, strategic communication, and developing a conflict management plan. ## Syllabus Breakdown The course is structured into four key modules, each tackling different aspects of conflict resolution: ### 1. Getting Started The journey begins with an introduction to the course, where learners read the Course Overview and complete a Pre-Course Survey. This initial step sets the tone for what participants can expect and helps in tailoring the learning experience. ### 2. Active Listening Skills Active listening is a vital skill in conflict resolution, and this module delves into its importance. Here, learners will examine how to recognize conflict signs and choose the right moment to intervene. By discussing five primary approaches to conflict, participants gain a foundational understanding necessary for effective conflict resolution. ### 3. Communication Problems and Skills Building on the previous module, this section focuses on the Collaborative Solution approach. This module emphasizes uncovering facts and establishing a collaborative environment where all parties feel valued. Participants will explore practical communication skills that facilitate understanding and resolution. ### 4. Usable Plan This module is crucial as it defines key concepts such as "position" and "interest," highlighting the importance of shifting from a positional bargaining stance to understanding underlying interests. Learners are guided in creating an actionable plan aimed at achieving agreed-upon outcomes, thus equipping them with a solid framework for future conflicts. ### 5. Course Wrap-Up The course concludes with a summary of key concepts, a reflective message from UCI Extension, and a post-course survey. This final phase not only reinforces learning but also encourages participants to apply their newfound skills in real-life scenarios. ## Overall Effectiveness The **Conflict Resolution Skills** course is both comprehensive and accessible. The content is well-structured, making complex concepts easy to understand and apply. The combination of theoretical knowledge and practical strategies enables learners to feel confident in their ability to engage in and resolve conflicts positively. ### Delivery and Format The course is delivered through a mix of video lectures, readings, and interactive surveys, making the learning process engaging. The pace is manageable, allowing learners to absorb content fully while balancing other commitments. The instructors have done an excellent job of making the material relatable and applicable, enriching the learning experience. ## Recommendation I highly recommend the **Conflict Resolution Skills** course on Coursera for anyone interested in improving their ability to resolve disputes constructively. Whether you're in a leadership position, part of a team, or simply looking to enhance your interpersonal skills, this course provides practical tools that can be applied in various contexts. In conclusion, the ability to handle conflicts effectively is not just a desirable skill—it's an essential one. By enrolling in this course, you are taking a significant step toward personal development and professional growth. Embrace the opportunity to empower yourself with the skills to navigate conflicts with confidence and poise.

Syllabus

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.

In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.

In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.

In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.